Sportsbook Supervisor - Full Time - (Aquarius)

Caesars Sportsbook • Laughlin, NV

4d

About The Position

The Sportsbook Supervisor reports to the District Manager and serves as a customer-facing representative of the retail sports book operation. The role provides welcoming, high-level customer service to regular customers and novice bettors, and uses knowledge of sports wagering options to answer questions and help customers make informed, responsible decisions. The supervisor supports the Book Manager with operational information, oversees costs with a focus on labor and inventory, helps promote the sports book, mentors and motivates staff, handles escalated customer issues, and ensures operations comply with company and state gaming agency rules. The position may require work at any of the Laughlin properties as business needs dictate.

Requirements

• Must be at least 21 years old.
• Must pass a background check.
• Must be able to obtain a gaming license from the Gaming Control Board and other jurisdictions if necessary.
• Proficient in spoken and written English.
• Flexible to work various shifts, weekends, and holidays.
• Understand and adhere to company and Gaming Control Board compliance requirements.
• Obtain an Employer Identification Number (EIN).
• Ability to motivate, lead, and mentor staff.
• Strong written and verbal communication skills.
• Professional appearance and demeanor.
• Self-starter attitude and initiative.
• Must be able to stand for extended periods.
• Must be able to lift, pull, or push 25 pounds.
• Must be able to write for extended periods.
• Must be able to twist, bend, or reach without significant limitations.
• Must be able to work at any Laughlin property as business needs dictate, including Edgewater Casino Resort, Riverside Resort Hotel & Casino, and Aquarius Casino Resort.

Responsibilities

• Help the Book Manager identify operational information that can maximize sports book profitability.
• Manage sports book operational costs, focusing on labor costs and inventory management and control.
• Hold regular meetings with sports book leadership to develop strategic promotional initiatives.
• Mentor employees to help them improve as ticket writers.
• Motivate staff to provide high-level customer service to regular customers and novice bettors.
• Handle escalated customer complaints and issues as needed.
• Ensure sports book staff comply with company and state gaming agency rules and regulations.
• Provide customer guidance about sports betting options and support informed, responsible wagering decisions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed