Sportsbook Supervisor -Full Time- ( Horseshoe LV)
About The Position
The Sportsbook Supervisor reports to the District Manager and serves as the face of the retail sportsbook operation. The role provides welcoming, high-quality customer service to regular and novice bettors and helps customers understand available sports betting options so they can make informed, responsible wagering decisions. The supervisor follows company and Gaming Control Board rules, supports team members and leaders, resolves customer concerns, and ensures required paperwork is completed according to policy and regulatory standards. The position requires flexible availability and the ability to work a flexible schedule, including nights, weekends, and some holidays. It also involves extended periods of standing, writing for extended periods, and lifting, pulling, or pushing up to 25 pounds, as well as twisting, bending, and reaching without significant limitations.
Requirements
- Flexible availability.
- Basic computer knowledge, including email, MS Excel, and internet use.
- At least one year of cash-handling experience in a work setting.
- Age 21 or older.
- Ability to pass a background check.
- Ability to obtain a gaming license from the Gaming Control Board and other jurisdictions if required.
- High level of customer service.
- Professional presentation.
- Strong written and verbal communication skills.
- Ability to perform simple math.
- Understanding of and responsibility for adhering to company and Gaming Control Board compliance requirements.
- Ability to stand for extended periods.
- Ability to lift, pull, or push 25 pounds.
- Ability to write for extended periods.
- Ability to twist, bend, or reach without significant limitations.
Nice To Haves
- High school diploma, GED, or equivalent preferred.
- Ability to work a flexible schedule that includes nights, weekends, and some holidays preferred.
Responsibilities
- Provide high-quality customer service that encourages repeat visits.
- Adhere to company and Gaming Control Board rules and regulations.
- Become familiar with sports betting options and discuss them with customers.
- Resolve customer disputes and complaints, escalating matters to the direct supervisor when needed.
- Work collaboratively with team members and the leadership team.
- Complete required paperwork and documentation according to company policy and Gaming Control Board standards.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
