Sportsbook Supervisor - Full Time - (Jerry's Nugget LV)
About The Position
Reporting to the District Manager, the Sportsbook Supervisor serves as the face of the retail operation, providing a high level of customer service to regular customers and novice bettors and ensuring they feel welcome. The supervisor is an expert in the available sports betting options and helps customers understand their choices so they can make informed, responsible wagering decisions. The role supports the Book Manager with operational information and profitability, oversees operating costs with emphasis on labor and inventory, and works with sports book leadership on promotional initiatives. The supervisor mentors and motivates staff, handles escalated customer issues, and ensures operations comply with company policies and state gaming agency rules and regulations. The position requires standing for extended periods, lifting, pulling, or pushing up to 25 pounds, writing for extended periods, and twisting, bending, or reaching without significant boundaries. The role may involve exposure to a smoke-filled environment.
Requirements
- Ability to motivate, lead, and mentor staff members.
- Strong written and verbal communication skills.
- Professional appearance and demeanor.
- Self-starter attitude and initiative.
- Commitment to delivering a high level of customer service.
- Ability to stand for extended periods.
- Ability to lift, pull, or push 25 pounds.
- Ability to write for extended periods.
- Ability to twist, bend, or reach without significant boundaries.
Nice To Haves
- Prior work experience in a sports book is highly preferred.
Responsibilities
- Help the Book Manager identify operational information that can maximize the sports book’s profitability.
- Manage sports book operating costs, focusing on labor costs and inventory management and control.
- Hold regular meetings with sports book leadership to develop strategic promotional initiatives.
- Mentor employees to improve their ticket-writing skills.
- Drive and motivate staff to provide a high level of customer service to regular customers and novice bettors.
- Handle escalated customer complaints and issues as needed.
- Ensure sports book staff follow company and state gaming agency rules and regulations.
- Advise customers about sports betting options and support informed, responsible wagering decisions.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
