Sportsbook Supervisor - Full Time- (AVI)
About The Position
Reporting to the District Manager, the Sportsbook Supervisor is the face of the retail operation and provides a high level of customer service to regular customers and novice bettors. The supervisor is knowledgeable about sports betting options and helps customers understand their choices so they can make informed, responsible wagering decisions. The role supports the Book Manager by sharing operational information that can improve sportsbook profitability, managing operating costs with particular attention to labor and inventory, and working with sportsbook leadership on promotional initiatives. The supervisor mentors and motivates staff, handles escalated customer concerns, and ensures sportsbook operations comply with company and state gaming agency rules and regulations.
Requirements
- Must be 21 years of age or older.
- Must be able to pass a background check.
- Must be able to obtain a gaming license from the Gaming Control Board and other jurisdictions if necessary.
- Proficient in spoken and written English.
- Flexible to work various shifts, weekends, and holidays.
- Understand and adhere to company and Gaming Control Board compliance requirements.
- Obtain an Employer Identification Number (EIN).
- Ability to motivate, lead, and mentor staff members.
- Strong written and verbal communication skills.
- Professional appearance and demeanor.
- Self-starter attitude and initiative.
- Must be able to stand for extended periods.
- Must be able to lift, pull, or push 25 pounds.
- Must be able to write for extended periods.
- Must be able to twist, bend, or reach without significant limitations.
Responsibilities
- Share operational information with the Book Manager to help maximize sportsbook profitability.
- Manage sportsbook operating costs, focusing on labor costs and inventory management and control.
- Hold regular meetings with sportsbook leadership to develop strategic promotional initiatives.
- Mentor employees to help them become better ticket writers.
- Motivate staff to provide a high level of customer service to regular customers and novice bettors.
- Handle escalated customer complaints and issues as needed.
- Ensure sportsbook staff operate in accordance with company and state gaming agency rules and regulations.
- Advise customers about sports betting options and answer their questions to support informed, responsible wagering decisions.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
