Sportsbook Supervisor - Full - Time - (The Strat)

Caesars Entertainment • Las Vegas, NV

1d

About The Position

Reporting to the District Manager, the Sportsbook Supervisor is the face of the retail operation, delivering a high level of customer service to regular customers and novice bettors and helping customers understand sports wagering options so they can make informed, responsible decisions. The role supports the Book Manager with operational information, manages sportsbook costs, develops promotional initiatives with sportsbook leadership, mentors and motivates staff, handles escalated customer issues, and ensures operations comply with company and state gaming agency requirements.

Requirements

• Must be at least 21 years old.
• Must be able to pass a background check.
• Must be able to obtain a gaming license from the Gaming Control Board and other jurisdictions if necessary.
• Must be proficient in spoken and written English.
• Must be flexible to work various shifts, weekends, and holidays.
• Must understand and adhere to all compliance requirements established by the company and Gaming Control Board.
• Must obtain an Employer Identification Number (EIN).
• Ability to motivate, lead, and mentor staff members.
• Strong written and verbal communication skills.
• Professional appearance and demeanor.
• Self-starter who demonstrates initiative.
• Must be able to stand for extended periods.
• Must be able to lift, pull, or push 25 pounds.
• Must be able to write for extended periods.
• Must be able to twist, bend, or reach without significant limitations.

Responsibilities

• Help the Book Manager identify operational information that can maximize sportsbook profitability.
• Manage sportsbook operating costs, focusing on labor costs and inventory management and control.
• Hold regular meetings with sportsbook leadership to develop strategic initiatives for promoting the sportsbook.
• Mentor employees to improve their ticket-writing skills.
• Motivate staff to provide a high level of customer service to regular customers and novice bettors.
• Handle escalated customer complaints and issues as needed.
• Ensure sportsbook staff operate in compliance with company rules and state gaming agency regulations.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed