Sportsbook Supervisor - Full - Time - (The Strat)
About The Position
Reporting to the District Manager, the Sportsbook Supervisor is the face of the retail sportsbook operation and provides a high level of customer service to regular customers and novice bettors. The supervisor helps ensure that sportsbook customers feel welcome and, as an expert in sports betting options, answers questions so customers can make informed and responsible wagering decisions. The role supports sportsbook profitability, manages operating costs, mentors and motivates staff, addresses escalated customer issues, and ensures operations comply with company and state gaming agency rules and regulations.
Requirements
- Must be 21 years of age or older.
- Must be able to pass a background check.
- Must be able to obtain a gaming license from the Gaming Control Board and other jurisdictions if necessary.
- Proficient in written and spoken English.
- Flexible to work various shifts, weekends, and holidays.
- Understand and adhere to all compliance requirements set by the company and Gaming Control Board.
- Obtain an Employer Identification Number (EIN).
- Ability to motivate, lead, and mentor staff members.
- Strong written and verbal communication skills.
- Professional appearance and demeanor.
- Self-starter attitude and initiative.
- Must be able to stand for extended periods.
- Must be able to lift, pull, or push 25 lbs.
- Must be able to write for extended periods.
- Must be able to twist, bend, or reach without significant limitations.
Responsibilities
- Provide a high level of customer service to regular customers and novice bettors, helping all customers feel welcome.
- Advise customers about sports betting options and answer questions to support informed, responsible wagering decisions.
- Help the Book Manager stay informed about operational matters that can maximize sportsbook profitability.
- Manage sportsbook operating costs, focusing on labor costs and inventory management and control.
- Hold regular meetings with sportsbook leadership to develop strategic promotional initiatives.
- Mentor employees and help them improve as ticket writers.
- Drive and motivate staff to deliver a high level of customer service.
- Handle escalated customer complaints and issues as needed.
- Ensure sportsbook staff operate in accordance with company and state gaming agency rules and regulations.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
