Sports Grill Food Server
About The Position
The Sports Grill Food Server takes Guest orders, serves food and beverages, and helps ensure a positive dining experience. The role involves providing excellent Guest service, maintaining a clean and organized workspace, and collaborating with kitchen and other service Team Members. Effective communication, multitasking, and a positive attitude are important. Work is performed according to Company standards, policies, and procedures. This position reports directly to the Sports Grill Assistant Manager. The role is performed on site in Madera, California. Team Members are in constant contact with Guests and fellow Team Members. Work includes maintaining the assigned area and may take place in unusually hot, cold, or noisy conditions, in areas with secondhand smoke, or in confined spaces. Duties may involve trained chemical usage and physical activities such as standing, walking, lifting, reaching, pushing, pulling, and grasping. Various shifts may include days, evenings, graveyard shifts, weekends, holidays, and overtime.
Requirements
- At least one year of serving experience in a full-service restaurant.
- Current Food Handler certification and RBS certificate, or ability to acquire them; the employer will provide them upon hire.
- Ability to obtain and maintain a Gaming License from the Tribal Gaming Commission, including passing a background investigation.
- Must be at least 18 years of age.
- Excellent communication, attentiveness, and friendliness.
- Ability to communicate effectively with Guests and Team Members verbally and in writing.
- Ability to manage multiple tables, take orders, serve food and beverages, and handle payments efficiently.
- Ability to adapt to changing situations and work efficiently in a fast-paced environment.
- Ability to address Guest complaints and resolve issues effectively.
- Positive attitude and strong work ethic.
- Manual dexterity to perform job-related functions.
- Ability to sit, stand, or walk for the duration of a shift; stand for extended periods; and carry trays of food and drinks.
- Ability to lift up to 35 lbs. with or without assistance.
- Ability to work various shifts, including days, evenings, weekends, graveyard shifts, and holidays.
Nice To Haves
- High school diploma or GED preferred.
- Experience in a high-volume, fine dining, or upscale restaurant preferred.
Responsibilities
- Practice, support, and promote North Fork Mono Casino's culture and demonstrate exemplary Service Standards.
- Greet Guests, take orders, offer menu suggestions, and respond to Guest concerns and requests.
- Serve food and drinks, ensure accuracy and presentation, and check on Guests' satisfaction during meals.
- Enter orders into the POS system, process payments, and handle cash and credit card transactions.
- Set tables, clear plates and glassware as needed, and maintain a clean, organized dining area.
- Collaborate with hosts, server assistants, bartenders, kitchen staff, and other Team Members to support smooth service.
- Maintain a professional and presentable appearance in keeping with restaurant dining standards.
- Perform other job-related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
