SPORTS BAR BUS PERSON

Hollywood Casino at Charles Town Races • Charles Town, WV

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About The Position

The Sports Bar Bus Person supports dining room service by maintaining cleanliness and readiness, assisting servers, and providing friendly, high-quality guest service. The role follows food and beverage policies, department standards, service guarantees, and company core values. The employee must maintain professional grooming and appearance, complete opening and closing duties, and follow PPE and safety guidance. The position requires a valid West Virginia racing license, Food Handler certification, and TIPS certification.

Requirements

• Must be at least 21 years of age.
• Ability to read limited two- and three-syllable words, recognize similarities and differences between words and number series, print and speak simple sentences, and read a guest check.
• Ability to add, subtract, multiply, and divide, including calculations using American money and units of weight, volume, and distance.
• Ability to understand and carry out detailed but uninvolved written or oral instructions and address problems involving a few concrete variables in standardized situations.
• Must qualify for licensing with the West Virginia Racing Commission.
• Must be able to obtain proper Food Handler Certification.
• Must be TIPS certified.
• Ability to stand and walk regularly; use hands to handle or feel; reach; and talk or hear.
• Ability to occasionally sit, climb or balance, stoop, kneel, crouch, crawl, and taste or smell.
• Ability to regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds.
• Required vision abilities include close, distance, and peripheral vision, depth perception, and ability to adjust focus.
• Ability to work in wet and/or humid conditions, occasional fumes or airborne particles, toxic or caustic chemicals, extreme cold and heat, a smoke-filled environment, and usually loud noise.

Responsibilities

• Adhere to HCCTR and all Food and Beverage Policies.
• Greet guests warmly and deliver ACES Guest Service during all interactions.
• Promote superior customer service and consistently deliver high-quality food and service to guests.
• Demonstrate behavior consistent with Property and Departmental Service Guarantees and Property Core Values.
• Maintain professional grooming and appearance in accordance with policy.
• Carry dirty dishes from the dining room to the kitchen.
• Wipe tabletops and chairs in accordance with departmental health standards.
• Set tables with silverware and glassware.
• Replenish clean linens, silverware, glassware, and dishes in the dining room.
• Assist servers with guests’ dining experiences.
• Complete opening and closing duties and other assigned tasks.
• Maintain a valid WV racing license, Food Handlers permit, and TIPS certifications.
• Follow PPE and safety guidance intended to safeguard team members and guests.

Benefits

• Wellness programs supporting financial, physical, and mental well-being.
• Day-one medical coverage may be available depending on position.
• 401(k) matching may be available depending on position.
• Annual performance bonus may be available depending on position.
• Paid time off, earned according to local policy and increasing with length of employment.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed