Sponsorship Coordinator

Empire State University•Saratoga Springs, NY

20h•Hybrid

About The Position

Empire State University's Office of Student Accounts is seeking a Sponsorship Coordinator to administer an assigned portfolio of tuition assistance sponsorships. The position ensures accurate and timely processing of sponsored payments and related student account activity, and serves as a primary contact for students, university personnel, and sponsors. The coordinator explains sponsorship procedures, account activity, and payment requirements; applies university policies, applicable state and federal regulations, and sponsor requirements; and uses sound judgment to research and resolve account discrepancies. The role also contributes to process improvements that promote accuracy, efficiency, and service delivery while supporting the broader operations of the Office of Student Accounts. The position is based in Saratoga Springs, New York. Partial telecommuting may be offered after successful completion of a training period, but the position is not fully remote. On rare occasions, occasional travel and evening or weekend hours may be required with advance notice. Applicants must be authorized to work in the United States on a full-time basis; visa sponsorship is not available.

Requirements

Associate's degree from a regionally accredited college or university.
At least three years of professional experience in higher education, banking, insurance, medical billing, or another accounting-related field.
Demonstrated accuracy and attention to detail when reviewing, processing, and reconciling financial account-related information.
Ability to work independently and collaborate effectively as part of a team.
Ability to manage multiple competing priorities in a fast-paced environment while maintaining accuracy and quality.
Proficiency in Microsoft Office, particularly Word, Excel, and Outlook.
Excellent organizational, time-management, and customer-service skills.
Currently authorized to work in the United States on a full-time basis.

Nice To Haves

Bachelor's degree from an accredited college or university.
Experience using Banner or a similar Student Information System, such as Colleague.
Experience with tuition assistance programs or third-party billing.
Five or more years of professional experience in customer service, billing, collections, higher education, or a related field.
Prior experience working effectively with faculty, staff, and students from diverse linguistic, cultural, and socioeconomic backgrounds.

Responsibilities

Review sponsorship authorizations and supporting documentation to determine coverage, restrictions, eligibility requirements, and billing conditions.
Accurately apply sponsorship awards to student accounts.
Guide students, sponsors, and university staff on program requirements, account activity, policies, and procedures.
Research and resolve sponsorship payment discrepancies, including underpayments, overpayments, and denied or reduced sponsorships.
Monitor and reconcile assigned sponsorship accounts through the billing cycle, identifying outstanding authorizations, unpaid invoices, discrepancies, expiring or incomplete documentation, and other issues requiring follow-up.
Ensure necessary corrections and account adjustments are completed in a timely manner.
Coordinate with colleagues to resolve complex student account issues involving sponsorships, tuition assistance, financial aid, registration activity, refunds, and other account adjustments.
Maintain accurate sponsorship and account documentation in university systems to support billing, reconciliation, audits, and institutional reporting.
Develop and maintain effective relationships with third-party sponsors and university departments to facilitate authorization, billing, payment, and resolution of account issues.
Support new sponsorship programs, sponsor arrangements, system enhancements, and Student Accounts initiatives, including reviewing operational requirements and helping develop procedures.
Provide direct customer service by participating in the Student Accounts phone queue and managing the department email account.