Specialty Scheduling Manager

Platinum Dental Services • South Ogden, UT

21d • $17 - $19

About The Position

Platinum Dental Services is seeking a motivated, patient-focused Specialty Treatment Coordinator to help patients understand specialty dental treatment recommendations, navigate financial options, and move forward with care. The coordinator works closely with dental specialists in areas such as oral surgery, dental implants, and endodontics, combining patient communication, organization, and treatment coordination to deliver a positive patient experience and support practice growth. The role guides patients through their specialty treatment journey, from education about recommended care through scheduling procedures and coordinating financial arrangements.

Requirements

• Strong communication, interpersonal, and relationship-building skills.
• Confidence discussing treatment recommendations, costs, and financial options with patients.
• Ability to build trust and help patients make informed decisions comfortably.
• Goal-oriented mindset and motivation to achieve measurable performance goals.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and follow up consistently.
• Strong problem-solving skills and ability to address patient concerns professionally.
• Positive attitude, coachable mindset, and willingness to learn.
• Ability to work effectively with dental specialists, clinical teams, and office leadership.
• Commitment to ethical, patient-centered communication and exceptional service.

Nice To Haves

• Previous experience as a Dental Treatment Coordinator, Specialty Treatment Coordinator, or Dental Patient Care Coordinator.
• Familiarity with oral surgery, dental implants, endodontics, or other dental specialty procedures.
• Experience presenting treatment plans and coordinating patient financing.
• Knowledge of dental insurance verification, benefits, and patient financial arrangements.
• Experience using dental practice management software.
• Demonstrated success with patient follow-up, scheduling, and treatment acceptance.

Responsibilities

• Present and explain specialty treatment plans, procedures, timelines, and next steps clearly and compassionately.
• Build trust with patients, answer questions, address concerns, and provide a personalized experience for patients considering advanced dental procedures.
• Work with specialists and clinical teams to provide accurate treatment information and smooth patient transitions.
• Follow up promptly with patients to help them proceed with recommended care and address barriers to treatment.
• Coordinate specialty appointments and procedures to maintain organized, productive schedules.
• Support treatment acceptance through communication, relationship-building, and patient education.
• Identify scheduling opportunities and collaborate with clinical teams to improve access to specialty services.
• Maintain accurate records of treatment discussions, follow-ups, and scheduling activity.
• Monitor treatment coordination goals and contribute to practice performance.
• Verify insurance benefits and explain coverage information, treatment costs, estimated benefits, financial options, and patient responsibilities.
• Coordinate payment arrangements according to office policies and communicate about outstanding balances and payment expectations.
• Collaborate with billing and clinical teams to resolve insurance and financial questions.
• Build working relationships with dental specialists, Office Leaders, and clinical team members.
• Support office goals related to treatment acceptance, scheduling, patient satisfaction, and collections.
• Identify opportunities to improve patient communication and treatment coordination processes.
• Contribute to a positive, collaborative, and results-driven team environment.

Benefits

• Monthly performance-based bonus opportunities.
• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Paid time off.
• Six paid holidays each year.
• Career growth and advancement opportunities.
• Opportunity to work alongside dental specialists and gain experience coordinating advanced dental treatments.
• Collaborative and supportive team environment.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed