Coordinator Scheduling Operating Room - Specialty Multi Specialty

CHRISTUS Health•Corpus Christi, TX

About The Position

The Coordinator Scheduling Operating Room facilitates patient access to the facility and establishes encounters for patients who meet the guidelines for hospital services. The role ensures accurate entry of patient demographic and financial data and supports successful financial outcomes for patient services. The Coordinator communicates directly with patients and families, physicians, and nurses, and is expected to demonstrate professional appearance and behavior, strong communication, dependability, flexibility, and teamwork. This advanced-level position requires demonstrated knowledge and competency, including the ability to use good judgment and make independent decisions to resolve customer issues in routine operations. The Coordinator schedules and registers patients, verifies the accuracy of schedules and required orders, and supports a courteous, professional patient experience. The role also helps reduce scheduling and insurance-verification errors, provides or coordinates staff education and new-hire training as needed, and supports the department’s operational needs, including disaster response and reassignment or shift changes when required.

Requirements

High school diploma or equivalent required.
Six months of scheduling experience preferred.
Professional appearance and behavior, good communication skills, dependability, flexibility, and teamwork.
Ability to use good judgment and make independent decisions to resolve customer issues in routine operations.

Nice To Haves

Associate degree preferred, with emphasis in a health- or business-related field.
Six months of scheduling experience preferred.

Responsibilities

Meet expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
Obtain and accurately enter all required scheduling and registration data, including patient demographics, financial and guarantor information, insurance details, and relevant encounter notes.
Prioritize and complete scheduling consistently, courteously, professionally, accurately, and promptly.
Review schedules for accuracy and ensure each patient is assigned only one medical record number.
Select the appropriate patient type based on the department and services required.
Document information in account notes.
Ensure orders are received and consistent with tests and procedures.
Confirm each physician’s schedule daily, including confirming a null schedule.
Meet customer needs, build productive customer relationships, and take responsibility for customer satisfaction and loyalty.
Greet patients courteously and professionally, address them by name, and ask whether they have special needs.
Represent the Surgery department professionally and courteously at all times.
Work with other departments to resolve scheduling issues promptly and professionally.
Minimize errors in scheduling and insurance verification, use educational information to reduce error rates, request additional education when needed, and select correct insurance plans.
Provide focused education for staff as needed and coordinate new-hire training when needed.
Ensure Healthstream education is completed on time and attend the majority of Direct Connects.
Assist the hospital in the event of an internal or external disaster.
Support departmental flexibility to accommodate patient volume across hospital areas, including reassignment within the department and shift changes when required.
Support the department in achieving established performance targets, complete required training, and perform other duties as assigned.