Specialty Strip Account Manager

STEEL WAREHOUSE CO LLC•South Bend, IN

About The Position

This role involves managing key customer accounts within the steel processing business. The Account Manager will interact with various internal departments and external customers to ensure customer requirements are met, build strong relationships, and manage contracts, pricing, and delivery performance. The position requires a proactive approach to understanding customer needs and business impacts.

Requirements

A willingness to learn and grow in the steel processing business.
Excellent communication skills both written and orally.
Strong organizational skills with attention to detail.
Ability to balance the needs of the customer with the capabilities and internal constraints of the company.
2 year degree in Business or other relevant areas - equivalent experience will be accepted.

Nice To Haves

Prior Inside sales experience highly preferred

Responsibilities

Interact with outside sales, scheduling, production, and materials assignment to proactively address customer requirements.
Professionally represent the company in daily interactions with key customers.
Act as a key partner to the outside sales representatives, and a valued advisor internally after developing an expert level of knowledge about assigned customers.
Take ownership of communications both internally and to customers to help build and strengthen relationships that support the business.
Champion and closely manage master contracts to ensure usage and purchases are correct.
Be a key driver of just-in-time delivery performance and effective inventory management by monitoring shipments, managing order reports, and proactively addressing issues including aged inventory.
Manage pricing changes according to each specific customer program.
Reconcile customer purchase orders and assist in developing advanced quality plans with what was quoted and ensure critical accuracy.
Proactively learn customer order patterns to be able to effectively manage the effects of customer forecasts on the business.
Assist in outside processing (toll orders) as needed.