Specialty Pharmacy Technician

Banner Health • Chandler, AZ

6d • Hybrid

About The Position

The Specialty Pharmacy Technician assists specialty pharmacists with medication preparation, compounding and dispensing, non-clinical specialty assessments, order processing, and delivery setup for patients receiving specialty pharmacy services. The role also supports claims processing, inventory management, and reporting needed to maintain URAC Specialty Pharmacy Accreditation and access to limited distribution drugs.

This is a call-center position, with approximately half of the time spent taking inbound calls and half making outbound calls. The technician communicates with patients, gathers relevant medical, demographic, and insurance information, helps address financial barriers to treatment, and provides adherence management services. The position works collaboratively with specialty pharmacists and the Fulfillment Center team to support a positive patient experience.

The schedule is Monday through Friday, 9:00 a.m. to 5:30 p.m., with no weekends or major holidays. Work from home is available when metrics are met, on an eight-month work-from-home and four-month onsite rotation. The position is based in Chandler, Arizona.

Requirements

• Pharmacy Technician licensure and active Pharmacy Technician certification, or Pharmacy Intern licensure, in the state of practice.
• Arizona incumbents must provide the Arizona Board of Pharmacy Wallet Card at the time of hire.
• At least one year of pharmacy technician experience.
• Ability to attend and successfully complete 160 hours of on-the-job training.
• Strong customer service focus.
• Superior problem-solving abilities.
• Ability to complete moderate to difficult mathematical calculations using a handheld calculator.

Nice To Haves

• Associate or bachelor's degree in business, healthcare, or a related field.
• Proficiency and experience with third-party claims adjudication and claims rejection reconciliation.
• Proficiency and experience with non-sterile, sterile, and hazardous drug compounding.
• Work experience demonstrating analytical ability, judgment, and interpersonal skills in pharmacy or healthcare.
• Additional related education and/or experience.
• Retail or Specialty pharmacy experience.

Responsibilities

• Enroll selected patients in specialty pharmacy services, gather relevant medical, demographic, and insurance information through patient communication and the electronic medical record, and enter patient information into the Specialty Pharmacy software platform.
• Communicate with patients by phone in a call-center environment, help overcome financial barriers to treatment, and explain complex billing issues in an understandable manner.
• Provide adherence management and adherence improvement services to Specialty Pharmacy patients.
• Assist with and maintain records for accreditation, licensure, manufacturer limited distribution agreements, payer contracts, and REMS programs.
• Assist with expanding the scope of specialty pharmacy services and continuous quality improvement initiatives.
• Collaborate with specialty pharmacists and the Fulfillment Center team to ensure an excellent patient experience.
• Prepare, dispense, and compound appropriate amounts of medication under the direct supervision of a pharmacist, and accurately deliver medication to patients.
• Follow policies, procedures, and regulatory requirements, and perform other work assignments.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed