Specialty Pharmacy Technician
About The Position
The Specialty Pharmacy Technician contributes to efficient and effective pharmacy operations while following Company procedures, applicable laws and regulations, professional standards, ethics, and pharmacy accreditation requirements. The position requires maintaining the confidentiality of patient and Company information, following pharmacy workflow procedures, and supporting a high-performing team through initiative, a focus on patient care, and receptiveness to feedback. Flexibility is required to accommodate scheduling and business needs. Under the supervision of the Manager/Director, Pharmacy Manager, or Staff Pharmacist, the technician supports prescription processing, patient and insurance information, claims and prior authorizations, communication with patients and prescribers, medication filling and inventory, and general administrative duties. Duties may vary according to business needs, state board regulations, licensure requirements, accreditation standards, and the state where the employee is licensed or physically working.
Requirements
- State-level licensure and national certification as required by the home state and state board of pharmacy.
- Regular and predictable attendance, including evenings, weekends, and holidays.
- Ability to complete required training within designated timeframes.
- Ability to provide excellent in-person and telephone customer service with compassion and empathy.
- Strong communication skills, including the ability to read, write, speak, and understand English.
- Ability to work in a fast-paced environment and pivot quickly between tasks.
- Ability to work independently and collaboratively.
- Basic math and analytical skills.
- Proficiency in Microsoft Office, including Outlook, Excel, and Teams, and ability to produce departmental reports as needed.
- Ability to meet the stated physical demands, including lifting or moving up to 30 pounds and functioning in a typical pharmacy work environment.
- Must pass a background check and drug test.
Nice To Haves
- 1–3 years of experience as a Pharmacy Technician.
- Previous experience in a pharmacy or medical setting.
- Previous customer service or retail experience.
Responsibilities
- Follow Company SOPs, applicable federal, state, and local laws and regulations, professional standards, ethics, and pharmacy accreditation standards.
- Maintain confidentiality of patient and Company information, including HIPAA compliance.
- Follow pharmacy workflow procedures at assigned task stations and contribute to a high-performing team.
- Handle telephone calls that do not require a pharmacist’s direct attention.
- Gather and accurately complete patient information profiles.
- Verify insurance and benefits eligibility, including copay assistance and other aid programs, and guide patients accordingly.
- Triage prescriptions appropriately to internal and external providers.
- Manage patient documents promptly and accurately.
- Enter prescription data accurately into pharmacy software systems.
- Identify payer types and requirements, including prior authorization, step therapy, and specialty drug restrictions.
- Use prescriber, insurance, and pharmacy portals to support communication.
- Troubleshoot and resolve claim issues, including managing rejected claims and applying working knowledge of Medicare Part D and other third-party plans.
- Ensure timely billing, including completing and submitting prior authorization forms.
- Stay current on payer policies, program changes, and financial assistance resources.
- Communicate and collaborate with prescribers and their staff regarding prescription needs, financial assistance, and prior authorizations.
- Fill prescriptions by retrieving, counting, and pouring medications as required.
- Assist with inventory management, including ordering, unpacking, and receiving medication shipments.
- Perform general administrative duties, such as filing, returning calls, and assisting in-person customers.
- Verify and collect payment information related to patient shipments.
- Complete required training within designated timeframes and maintain regular, predictable attendance, including evenings, weekends, and holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
