Specialty Pharmacy Technician

Shields Health Solutions•Jacksonville, FL

About The Position

The Specialty Pharmacy Technician provides integrated support to patients and pharmacists through hands-on, high-quality patient care and a full continuum of medication adherence support. The role includes prescription processing, patient communication and follow-up, medication preparation and delivery, insurance and financial-assistance support, inventory maintenance, and operational data management. The successful candidate is motivated, dependable, detail-oriented, empathetic, and committed to confidentiality and process improvement. Registration as a pharmacy technician with the State of Florida is required. A high school diploma or GED and at least one year of experience are required. National certification as a CPhT or equivalent is preferred but not required; required state certification or updates must be obtained within a mutually agreed timeframe, and continued employment is contingent on meeting applicable requirements. Computer and data-entry skills, including proficiency in Microsoft Office, are required and will be assessed during pre-employment.

Requirements

Must be registered as a pharmacy technician with the State of Florida.
At least 1 year of pharmacy technician experience required.
High school diploma or GED required.
Strong phone skills.
Proficiency in Microsoft Office, particularly Excel and Word; solid computer skills with Outlook, Teams, Word, Excel, and PowerPoint are required.
Ability to learn database programs quickly and extract relevant information.
Ability to navigate the internet and web-based platforms.
Strong organizational, interpersonal, and communication skills.
Attention to detail, dependability, integrity, quality focus, empathy, and discretion when handling sensitive information.
Data-entry and computer skills will be evaluated through a pre-employment assessment.

Nice To Haves

Five or more years of pharmacy technician experience preferred.
National certification as a CPhT or equivalent preferred but not required.
If state certification is required or needs updating at employment, willingness to obtain it within a mutually agreed timeframe.

Responsibilities

Interpret and enter prescriptions.
Clarify prescription orders with a pharmacist and/or clinician as appropriate.
Label and fill prescriptions for pharmacist verification.
Perform pharmaceutical calculations.
Identify medications requiring special storage or handling, including hazardous or refrigerated medications.
Identify and assemble supplies required for select medications, such as sharps containers, needles, syringes, alcohol swabs, and bandages.
Prepare medication for delivery to patients and departments.
Answer, resolve, and triage inbound inquiries.
Conduct outbound therapy and medication-adherence checkups.
Secure refill prescriptions.
Resolve insurance-related issues and assist patients with financial-assistance forms.
Maintain pharmacy inventory, including ordering and receiving drugs.
Communicate with patients by phone to help them understand their medications.
Input data, adjudicate test claims, and prepare follow-up action plans to achieve operational objectives.
Manage, organize, and update relevant data using database applications.
Apply observations and recommendations to operational issues and to productivity, quality, and customer-service standards.
Identify trends, resolve problems, recommend improvements, and implement change.
Participate in process-improvement initiatives.
Partner with stakeholders throughout the organization.
Protect confidential organizational and patient information.
Maintain job knowledge through educational opportunities, professional publications, personal networks, and professional organizations.
Perform other duties as assigned.