Specialty Pharmacy Technician – Patient Access / Pharmacy Liaison
About The Position
The Pharmacy Liaison supports the coordination and fulfillment of prescriptions from outpatient physician practices. The role helps ensure prescriptions are filled safely and without delays by coordinating prescription access, completing prior authorizations, assisting with patient financial support programs, and routing prescriptions to the appropriate contract pharmacy. The Pharmacy Liaison serves as a key link among patients, prescribers, pharmacies, payers, and the care team. The position requires confidentiality, accurate verification and entry of data, and prompt, compassionate responses to patient inquiries. The Pharmacy Liaison recognizes when language assistance is needed and handles emergency situations, provider concerns, and general questions professionally, empathetically, and efficiently.
Requirements
- High school diploma or GED.
- Medical office or retail pharmacy experience, with knowledge of prescription drug insurance and prior authorization processes.
- Pharmacy Technician Certification Board Certified Pharmacy Technician certification.
- New York State Board of Pharmacy Registered Pharmacy Technician registration within 90 days.
Responsibilities
- Apply knowledge of prescription workflows, insurance processes, and prior authorization requirements to identify and resolve barriers to medication fulfillment.
- Help patients access medications affordably through patient assistance programs, manufacturer copay cards, and foundation grants while complying with payer and 340B guidelines.
- Verify insurance coverage and patient eligibility; complete and track prior authorization requests; and explore grants or patient assistance programs for non-formulary or high-cost medications.
- Collaborate with pharmacists, prescribers, case managers, and contract pharmacy partners to prevent therapy delays and ensure continuity of care.
- Create positive customer interactions, communicate positively with people from different cultures, values, and beliefs, acknowledge customer concerns, and take corrective action.
- Comply with identified customer service behaviors and recognize when language services are needed.
- Comply with applicable licensure and certification requirements.
- Use equipment and supplies in a fiscally prudent manner.
- Complete assignments within projected time frames and expectations.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
