Specialty Pharmacy Liaison
About The Position
The Specialty Pharmacy Liaison is a key member of specialty pharmacy services, working with patients, ECU Health specialty clinical pharmacists, and regional clinic teams to support patient outcomes by assisting with medication processing, filling, and delivery. The Liaison is primarily responsible for receiving referrals, verifying patient demographics and medication coverage in the database, and initiating and obtaining prior authorizations. The role also facilitates patient assistance, appeals, peer reviews, and co-pay assistance. The Liaison communicates with specialty patients and referral sources and serves as a specialist for outpatient pharmacies handling prescriptions that require prior authorization, patient assistance, appeals, or co-pay assistance. The position helps develop and share information about clinical services with provider offices and supplies metrics on prior authorization and patient funding success rates. The Liaison completes required daily, weekly, and monthly documentation for data collection and analysis supporting regulatory accreditation requirements, and serves as the main point of contact facilitating communication between the Pharmacy and specialty departments. Other duties may be performed as needed to support daily pharmacy operations and the pharmacy’s goals, policies, and procedures. The role includes active participation in outstanding customer service and maintaining respectful relationships with all.
Requirements
- High-school diploma or equivalent.
- Certified Pharmacy Technician (CPhT) in the state of North Carolina.
- National Certification (PTCB).
- Three or more years of pharmacy experience.
- Excellent written and verbal communication skills.
- Strong attention to detail and ability to handle multiple tasks simultaneously.
- Comfort with technology and ability to adapt to new systems.
- Organized and able to work independently.
Nice To Haves
- One to two years of specialty pharmacy experience is preferred.
Responsibilities
- Receive specialty pharmacy referrals.
- Verify patient demographics and medication coverage in the database.
- Initiate and obtain prior authorization requests.
- Facilitate patient assistance, appeals, peer reviews, and co-pay assistance.
- Communicate with specialty patients and referral sources.
- Serve as a specialist for outpatient pharmacies with prescriptions requiring prior authorization, patient assistance, appeals, or co-pay assistance.
- Assist in developing content and sharing information about clinical services with provider offices.
- Provide metrics on prior authorization and patient funding success rates.
- Complete required daily, weekly, and monthly documentation for data collection and analysis supporting regulatory accreditation requirements.
- Serve as the main point of contact facilitating communication between the Pharmacy and specialty departments.
- Assist with medication processing, filling, and delivery.
- Perform other duties as needed to support effective daily pharmacy operations and pharmacy goals, policies, and procedures.
- Participate in outstanding customer service and maintain respectful relationships with all.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
