Specialty Pharmacy Manager

Shields Health Solutions•Monroe, LA

3d•Hybrid

About The Position

Manager Patient Services - Louisiana Based, Hybrid schedule, 50% travel across LA/MS - Potential relocation/sign-on bonus! The Manager of Patient Services (Specialty Pharmacy Manager) is a key front-line manager supporting the Shields Health Solutions specialty pharmacy and medication adherence model. The manager provides day-to-day management for a team of pharmacy liaisons located in specialty clinics within hospital settings. The manager is responsible for ensuring the adoption and continuity of best practices, providing ongoing support, coordinating coverage, coaching, performance management and professional development of the Specialty Liaisons.

Requirements

Bachelor's degree or equivalent work experience required with a minimum of 2 years supervisory/management experience
5 years working in a healthcare or pharmacy environment with direct patient and clinician contact required
Active Louisiana Pharmacy Technician License Required
Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms.

Nice To Haves

National Certification as a CPhT (or equivalent) preferred
Prior experience as a licensed pharmacy technician would be optimal in this role
Experience working within a retail, hospital or provider type setting communicating with physicians, nurses, and other healthcare professionals (preferably in an outpatient or medical clinic setting) is a plus.

Responsibilities

Leads assigned Specialty Liaison team, managing and directing activities essential to providing the highest quality experience for patients.
Coach and develop liaison team and instill Shields culture at health system partner site
Provide consistent, timely and ongoing performance coaching, feedback, training, and development to liaison teams
Facilitate effective communication between liaison, Shields functional group, pharmacy, and clinic teams
Meet or exceed site operational targets surrounding clinic service, growth, and patient satisfaction & outcomes
Proactively identify and implement improvement initiatives at health system partners to drive growth and efficiency
Engage with Shields functional group leadership to ensure operational targets are met and drive growth and efficiency
Establish credible relationships with stakeholders at health system partners including clinic leadership and pharmacy teams
Ensure a high level of partner satisfaction by proactively communicating the value of Shields’ clinic operations team, addressing concerns responsively, and providing regular updates to clinic leadership
Collaborate with leadership teams to implement strategic initiatives including new clinic launches, workflow changes, and other growth initiatives
Provide performance updates to Shields leadership team
Ensures Specialty Liaison team accountability and the consistent use of best practices for execution of the following critical responsibilities: prior authorizations, patient financial assistance, medication refills, patient appointments, and patient outreach
Ensures coverage for Specialty Liaisons when absent from work
Effective problem-solver who works through barriers for success within clinics and with the support staff within the home office
Identifies issues within a clinic and works with their manager to create tangible action plans to improve performance and ensures timely implementation of improvement efforts
Collaboratively partners with the data analytics team and Patient Support Center to execute on identified opportunities
Identifies, assesses and contributes to continuous process improvement and optimization initiatives
Provides subject matter expertise to hospitals and clinics within their span of control
Other duties as assigned