Pharmacy Manager Local Specialty

Walgreens • Jacksonville, FL

20h • $130,275 - $191,209

About The Position

The Pharmacy Manager provides pharmacy consulting services to patients regarding effective medication use and drug interactions. The role manages pharmacy department operations and is accountable for workflow, continuous quality improvement, adherence to policy and procedure, regulatory compliance, pharmacy sales, expense control, inventory management, accurate prescription filling, patient service, and protection of department assets.

The manager oversees the patient experience, pharmacy operations and systems, inventory, daily scheduling, staffing, cash management, reporting, and business performance. The role supports growth of Walgreens’ Specialty businesses, including developing third-party prescription business and strengthening relationships with health systems. It also hires, supervises, trains, and develops pharmacy personnel; maintains licensure and contractual compliance; and builds working relationships with physicians, health professionals, internal account managers, and the community.

Requirements

• Bachelor of Science in Pharmacy or Pharm.D. from an accredited educational institution.
• Current pharmacist license in the states within the district.
• At least 1 year of pharmacy experience, including prescription filling and verification, records and legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance.
• Experience performing prescription dispensing activities demonstrating strong working knowledge of applicable state and federal controlled substance laws.
• Specialized medication and disease-state training, or sufficient practical experience to provide services offered at the clinic location, such as HIV, organ transplant, or oncology services.

Nice To Haves

• Supervisory experience planning, organizing, and directing pharmacy staff work, preferably at a local specialty pharmacy.
• An average rating of 3.7 or above on leadership behaviors on the most recent performance review, if one is on file.
• At least 6 months of pharmacy experience with Walgreen Co.

Responsibilities

• Provide patients with pharmacy consulting services on effective medication use and drug interactions.
• Ensure department personnel provide hospitable, empathetic, and inclusive service; respond promptly to patient inquiries and complaints.
• Manage pharmacy department operations, workflow, quality improvement, regulatory compliance, sales, expenses, inventory, and department image.
• Improve prescription volume, sales, profit, and image through accurate prescription filling and courteous, efficient service to patients and business partners.
• Report prescription errors and comply with policies and procedures for prescription incidents and the Quality Improvement Program.
• Ensure accurate and timely reporting of limited distribution drug inventory when required.
• Maintain records, documentation, and reports in compliance with laws, regulations, and company policies.
• Recommend and implement asset-protection controls to identify and minimize profit loss.
• Maintain department housekeeping, maintenance, and appearance to support safety and regulatory compliance.
• Control the store safe and bank, including register readings, cash accounts, withdrawals, daily cash reports, and cash over/short records.
• Ensure proper operation and maintenance of pharmacy systems and equipment.
• Administer third-party pharmacy systems and procedures, resolve claim rejections, and promptly resubmit rejected claims.
• Manage prescription department inventory and follow company purchasing procedures.
• Coordinate daily pharmacy activities and schedule staffing and pharmacy hours within budget guidelines.
• Prepare, submit, and file reports and records required by the company and government agencies.
• Work with the Registered Manager, Local Specialty Pharmacy, to solicit third-party prescription business and pursue specialty business growth.
• At Health System Pharmacy locations, assist the Registered Manager by collaborating with strategic account management to deepen health-system relationships and grow business.
• Implement department organization through hiring, placement, transfers, scheduling, delegation, promotions, layoffs, recalls, or recommendations regarding these actions.
• Build employee morale and motivation, reward employees, address complaints, and apply company constructive-discipline policies where appropriate.
• Maintain EEO compliance, promote fairness, prevent harassment and retaliation, and communicate openly with employees.
• Recommend pharmacy hours and support staffing; direct payroll-budget attainment and control overtime use.
• Supervise pharmacy team members, ensure required functions and policy compliance, verify personnel licensure, and ensure training on payer and pharmaceutical contractual requirements.
• Regularly reaffirm pharmacy personnel obligations to dispense prescriptions only in good faith.
• Develop employees through orientation, training, objectives, and communication of rules.
• Audit own performance and recommend personal objectives and performance standards.
• Stay informed about developments in pharmacy, health care, and retail management and integrate relevant developments into practice.
• Maintain relationships with physicians and other health professionals and collaborate with specialty sales and health-system account managers to support business growth.
• Recommend, plan, and administer community and professional relations programs.
• Inform appropriate personnel about department plans and operations that affect their areas and encourage employee feedback.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager