Specialty Pharmacy Liaison - Onsite

UnitedHealth Group•Sheboygan, WI

89d•$18 - $32•Onsite

About The Position

As a Specialty Pharmacy Liaison with CPS Solutions, LLC, part of the Optum family of businesses, you will engage directly with patients to coordinate pharmacy services through the health system’s specialty and retail pharmacy. Acting as a bridge between patients, providers, and the pharmacy, the role focuses on improving prescription capture, providing follow-up counseling, and ensuring smooth communication. Duties include processing prior authorizations, assisting with financial aid, updating clinical data, and supporting administrative tasks. The liaison works under the direct supervision of a pharmacist. This is an onsite position with no remote work. The pharmacy is located within Hospital Sisters Health System in Sheboygan, Wisconsin. The schedule is Monday through Friday, either 8:00 a.m.–4:30 p.m. or 8:30 a.m.–5:00 p.m. The hourly pay range is $18–$32, based on full-time employment and factors including local labor markets, education, work experience, and certifications. Benefits include a comprehensive benefits package, incentive and recognition programs, an equity stock purchase plan, and 401(k) contribution, subject to eligibility requirements. Candidates must pass a drug test before beginning employment.

Requirements

High school diploma or equivalent.
Active Pharmacy Technician license in good standing in the state of Wisconsin.
National Pharmacy Technician Certification, such as PTCB or ExCPhT.
Recent work experience as a Pharmacy Technician.

Nice To Haves

Experience supporting clinical pharmacy programs and performing administrative tasks such as prior authorizations and data entry.
Solid knowledge of medication regimens, age-specific dosing, and managed care practices.
Proficiency in pharmacy systems, care management platforms, and Microsoft Office (Outlook, Word, and Excel).

Responsibilities

Serve as the primary point of contact between providers, specialty pharmacies, and patients to facilitate timely therapy initiation.
Coordinate prescription intake and referrals, ensuring accurate transmission of orders and required documentation.
Support prior authorizations and benefits investigations in collaboration with payers, pharmacies, and provider offices.
Educate patients on the specialty pharmacy process, including next steps, timelines, and access expectations.
Track prescription status and therapy progress, proactively resolving access, financial, or logistical barriers.
Collaborate with clinical and care teams to support adherence, continuity of care, and patient outcomes.
Ensure compliance with program, regulatory, and organizational requirements, including documentation and reporting standards.
Process prior authorizations, assist with financial aid, update clinical data, and support administrative tasks.