Specialty Pharmacy Liaison - Onsite
About The Position
As a full-time, non-exempt Specialty Pharmacy Liaison, you engage directly with patients to coordinate pharmacy services through a health system’s specialty and retail pharmacy. You serve as a bridge between patients, providers, and the pharmacy, focusing on improving prescription capture, providing follow-up counseling, and ensuring smooth communication. The role includes processing prior authorizations, assisting with financial aid, updating clinical data, and supporting administrative tasks. You collaborate closely with the CPS Patient Care Services team. The job description states that the role works under direct supervision but does not identify the supervisor.
Requirements
- High school diploma or equivalent.
- Registered as a pharmacy technician in Mississippi, or able to obtain registration on or before the date of hire.
- Experience interacting with physicians, nurses, and other healthcare professionals, preferably in a medical clinic.
Nice To Haves
- Experience as a pharmacy liaison or pharmacy technician.
- Experience as an in-clinic technician in a health systems specialty pharmacy.
- Experience working with various disease states.
- Knowledge of benefit investigations, prior authorization support, and patient financial assistance.
- Proficiency with Microsoft Office products, EMR systems such as EPIC, Cerner, or Meditech, and dispensing systems such as QS1, RX30, or Computer Rx.
Responsibilities
- Greet patients upon arrival to the clinic.
- Explain the benefits of the specialty pharmacy and enroll patients in the program.
- Perform insurance benefit investigations, prior authorizations, and work on claim rejects and overrides.
- Help patients find financial assistance, including grants, manufacturer programs, and discount cards.
- Enter data and orders and verify patient information.
- Support enrolled patients throughout their therapy regimen to help them achieve their intended outcomes.
- Make outbound calls to support patients, check adherence, and remind them about refills.
- Triage clinical questions to the appropriate clinician, such as a pharmacist, nurse, or provider.
- Participate in conferences and workshops to help promote CPS.
Benefits
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs, subject to eligibility requirements.
- Equity stock purchase, subject to eligibility requirements.
- 401(k) contribution, subject to eligibility requirements.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
