Specialty Client Services Representative (CSR)

Innovetive PetCare • Charlottesville, VA

2d

About The Position

Virginia Veterinary Specialty & Emergency is hiring a Client Service Representative for its front desk team. The representative supports patients, their families, and specialty teams while helping provide advanced veterinary care. The role is dedicated to specialty medicine departments, including Internal Medicine and Surgery, and works collaboratively with specialists, technicians, and assistants in a client-focused environment.

This is a full-time position with five 8-hour shifts per week. The schedule requires flexibility to work evenings, weekends, and holidays.

Requirements

• Excellent communication and problem-solving skills.
• Ability to remain calm and compassionate in emotional or high-pressure situations.
• Strong organizational skills and attention to detail.
• Flexibility to work evenings, weekends, and holidays.

Nice To Haves

• At least 1 year of previous experience in veterinary medicine, or 2 years in human medicine.

Responsibilities

• Greet clients warmly and empathetically, including in stressful situations.
• Answer phones and schedule appointments.
• Manage patient check-ins and check-outs.
• Collect payments and explain financial transactions clearly and professionally.
• Maintain accurate medical records and hospital cleanliness.
• Collaborate with veterinary staff to support patient care.

Benefits

• Paid time off
• Paid parental leave
• Health insurance
• Dental insurance
• Vision insurance
• Employee discounts
• 401(k) with company match
• Opportunities for growth and training in the veterinary field
• Supportive leadership and a collaborative work environment
• Competitive pay

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed