Specialty Associate - Cherryvale Mall

Penney OpCo LLC • Cherry Valley, IL

6d • Onsite

About The Position

As a Specialty Associate, you contribute to profitable sales growth by combining in-depth product knowledge with a passion for service to build clientele and meet sales goals. You help customers find products, provide product information, and support sales and store operations while maintaining a clean, organized, and safe environment.

Requirements

• In-depth product knowledge and a passion for customer service.
• Ability to meet sales goals and productivity standards.
• Ability to solve problems, make smart decisions, and execute work efficiently and effectively.
• Ability to cooperate and build positive, inclusive, and respectful relationships.
• Accountability for actions and outcomes.
• Proactive approach to improving the customer experience, with confidence, courage, energy, and urgency.

Responsibilities

• Greet and assist customers in finding products and deliver exceptional customer service.
• Inform customers about key product attributes and care or protection plans, and suggest additional products.
• Meet or exceed sales goals and productivity standards.
• Partner with team members and actively listen to customer issues.
• Promote FindMore and assist with credit, reward, and gift card programs; engage customers in the company's credit application process.
• Participate in inventory processes, merchandise transfers, returns to vendors or warehouses, and handling defective merchandise.
• Maintain the sales-floor recovery process to keep the store clean and organized.
• Complete pricing and signing processes in specialty businesses.
• Support company shrink and safety initiatives.
• Consistently meet established performance standards, including the company's iCAP program, product and service sales, customer service, profit, productivity, and attendance.

Benefits

• Competitive benefits package, if eligible, including medical, dental, and vision coverage; term life insurance; paid vacation and holidays; and a 401(k) with Company match.
• Associate discount on JCPenney merchandise for all associates.
• Eligible associates receive eight paid holidays during the calendar year; store hourly associates scheduled to work on a designated holiday receive additional compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed