Specialty Associate - Sooner Fashion Mall

Penney OpCo LLC • Norman, OK

2d • Onsite

About The Position

As a Specialty Associate, you contribute to profitable sales growth by combining in-depth product knowledge with a passion for service to build clientele and meet sales goals. The role involves assisting customers, supporting sales and credit programs, participating in inventory and merchandise processes, and maintaining an organized store environment. You are expected to support company shrink and safety initiatives and consistently meet performance standards for customer service, sales, profit, productivity, and attendance.

Responsibilities

• Greet and assist customers in finding products and provide exceptional customer service.
• Inform customers about key product attributes and care or protection plans, generate interest, and suggest additional products.
• Meet or exceed sales goals and productivity standards.
• Partner with team members and actively listen to customer issues.
• Promote FindMore and assist with credit, reward, and gift card programs; engage customers in the company’s credit application process.
• Participate in inventory processes and merchandise transfers, including returns to vendors or warehouses and handling defective merchandise.
• Maintain the sales-floor recovery process to keep the store clean and organized.
• Complete pricing and signing processes in specialty businesses.
• Support company shrink and safety initiatives.
• Consistently meet established performance standards, including iCAP program, product and service sales, customer service, profit, productivity, and attendance standards.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Term life insurance
• Paid vacation
• Paid holidays
• 401(k) with company match
• Associate discount on JCPenney merchandise
• Additional compensation for store hourly associates scheduled to work on a designated holiday

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed