Specialty Associate - Peachtree Mall

Penney OpCo LLC • Columbus, GA

9d • Onsite

About The Position

As a Specialty Associate, you contribute to profitable sales growth by combining in-depth product knowledge with a passion for service to build clientele and meet sales goals. You assist customers, provide product information, support sales and service programs, and help maintain store operations and standards.

Requirements

• In-depth product knowledge and a passion for service.
• Ability to build clientele and meet sales goals.
• Ability to provide customer service, cooperate with team members, and take accountability for actions and outcomes.
• Ability to solve problems, make smart decisions, and work efficiently and effectively.
• Proactively seek ways to improve the customer experience and act with energy and urgency.

Responsibilities

• Greet and assist customers in finding products and deliver exceptional customer service.
• Inform customers about key product attributes and care or protection plans, generate interest, and suggest additional products.
• Meet or exceed sales goals and productivity standards.
• Partner with team members and actively listen to customer issues.
• Promote FindMore and assist with credit, reward, and gift card programs, including engaging customers in the company's credit application process.
• Participate in inventory processes, merchandise transfers, returns to vendors or warehouses, and handling defective merchandise.
• Maintain the sales floor recovery process to keep the store clean and organized.
• Complete pricing and signing processes in specialty businesses.
• Support company shrink and safety initiatives.
• Consistently meet established performance standards, including iCAP program, product and service sales, customer service, profit, productivity, and attendance standards.

Benefits

• Eligible associates may receive medical, dental, and vision coverage, term life insurance, paid vacation and holidays, and a 401(k) with Company match.
• All associates are eligible for a discount on JCPenney merchandise.
• Eligible store hourly associates scheduled to work on a designated holiday receive additional compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed