Specialty Associate - River Ridge Mall

Penney OpCo LLC • Lynchburg, VA

12d

About The Position

As a Specialty Associate, you contribute to profitable sales growth by combining in-depth product knowledge and a passion for service to build clientele and meet sales goals. The role includes assisting customers, supporting sales and credit programs, maintaining merchandise and store operations, and meeting company performance standards.

Requirements

• Possess the core competencies of Results, Ownership, and Intensity.
• Solve problems and make smart decisions that drive sales, profit, or customer service; execute work efficiently and effectively; and inspire strong performance.
• Provide great customer service, cooperate, build positive, inclusive, and respectful relationships, and take accountability for actions and outcomes.
• Proactively find ways to improve the customer experience, show confidence and courage to do what's right, and take action with energy and urgency.

Responsibilities

• Greet and assist customers in finding products and deliver exceptional customer service.
• Inform customers about key product attributes and care or protection plans, generate interest, and suggest additional products.
• Meet or exceed sales goals and productivity standards.
• Partner with team members and actively listen to customer issues.
• Promote FindMore, assist with credit, reward, and gift card programs, and engage customers in the company's credit application process.
• Participate in inventory processes and merchandise transfers, returns to vendor or warehouse, and handling defective merchandise.
• Maintain sales floor recovery to ensure a clean and organized store environment.
• Complete pricing and signing processes in specialty businesses.
• Support company shrink and safety initiatives.
• Consistently meet established performance standards, including the company's iCAP program, product and service sales, customer service, profit, productivity, and attendance.

Benefits

• Competitive benefits package, if eligible, including medical, dental, and vision coverage.
• Term life insurance.
• Paid vacation and holidays for eligible associates.
• 401(k) with Company match.
• Associate discount on JCPenney merchandise.
• Additional compensation for all store hourly associates scheduled to work on a designated holiday.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed