General Manager (Cinnabons at CherryVale Mall - Rockford, IL)

FRESH DINING CONCEPTS LLC • Rockford, IL

4d • $50,000 - $50,000 • Onsite

About The Position

Cinnabon is seeking a reliable, results-driven General Manager to lead the bakery, develop the team, and drive business success. The General Manager has overall responsibility for bakery performance, guest satisfaction, team development, financial results, and operational execution. The role focuses on building a strong leadership bench, developing future managers, improving team performance, and fostering accountability, engagement, and growth while delivering exceptional guest experiences and maintaining operational excellence.

Requirements

• Must be at least 18 years of age.
• Reliable transportation and consistent attendance.
• Flexible availability, including evenings, weekends, and holidays as business needs require.
• Commitment to punctuality and arriving prepared and ready to work.
• Dependable attendance and ability to consistently support operational needs.
• Strong work ethic and commitment to accountability, ownership, and team success.
• Ability to proactively communicate scheduling conflicts, emergencies, or absences in accordance with company policies.
• Ability to follow and enforce company policies, procedures, and brand standards.
• TB clearance required if applicable by location.
• At least 2 years of restaurant, retail, food service, or hospitality management experience.
• Experience developing, coaching, and retaining high-performing teams.
• Ability to build a leadership pipeline and prepare team members for promotion.
• Experience conducting performance reviews, coaching conversations, and corrective action when necessary.
• Ability to inspire, motivate, and hold team members accountable while maintaining a positive work environment.
• Business acumen and experience managing sales, labor, inventory, and profitability goals.
• Ability to stand, bend, lift, and remain active throughout a shift.
• Comfort working in warm and cold environments, including around ovens, prep areas, and walk-in coolers.
• Basic math skills and proficiency with point-of-sale and business management systems.
• Strong communication, leadership, conflict-resolution, and guest service skills.
• Current Food Handler Certification or ability to obtain it within 30 days of hire.
• High school diploma or equivalent required.
• Comfort using smartphones, tablets, scheduling software, and store technology systems.
• Honesty, integrity, accountability, reliability, and commitment to developing others.
• Successful background check required.

Nice To Haves

• Additional education beyond a high school diploma or equivalent.

Responsibilities

• Lead daily bakery operations to ensure exceptional guest experiences and operational excellence.
• Recruit, hire, train, coach, and develop team members and future leaders.
• Build a positive culture focused on accountability, teamwork, communication, and respect.
• Drive sales growth and achieve bakery performance goals.
• Monitor labor, food costs, inventory, and profitability.
• Ensure compliance with company policies, food safety standards, and operational procedures.
• Maintain standards for product quality, cleanliness, food safety, and guest service.
• Manage scheduling to support business needs and maximize team productivity.
• Conduct performance conversations, coaching sessions, and development planning.
• Set clear performance expectations and provide ongoing feedback.
• Identify high-potential team members and prepare them for advancement.
• Hold managers and team members accountable for performance, attendance, guest service, and operational standards.
• Support succession planning by developing future Shift Managers, Assistant Managers, and General Managers.
• Conduct performance coaching, employee development, and corrective action when necessary.
• Ensure accurate cash handling, deposits, inventory controls, and loss prevention practices.
• Analyze business metrics and implement action plans to improve results.
• Resolve guest concerns promptly and professionally.
• Lead by example through professionalism, accountability, and a strong work ethic.
• Maintain a clean, organized, and safe work environment.
• Foster continuous improvement and operational excellence.

Benefits

• Competitive pay
• Performance-based bonus opportunities
• Free on-duty shift meals and employee discounts
• Paid training and leadership development opportunities
• Career growth opportunities within a growing organization
• Free uniforms
• Eligible benefits may include health insurance, life insurance, paid time off, and a 401(k) plan
• Supportive and team-oriented work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED