H&M Sales Advisor - Cherryvale Mall

H&M • Rockford, IL

3d

About The Position

As a Sales Advisor, you provide excellent customer service by welcoming and guiding customers through the store and available OMNI experiences, actively selling products, and offering relevant fashion and product information. You support customers with guidance and help create a positive shopping experience while representing H&M positively.

The role combines customer service and sales with fashion awareness, teamwork, and retail operations. You help maintain garment care and stock levels, keep the sales floor and back of house clean and tidy, support attractive merchandise presentation, and follow store procedures, legal requirements, and health and safety guidelines. You work collaboratively with colleagues and the store management team to support sales targets and deliver an excellent customer experience.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and for the products created in-store.
• Motivation to give customers a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experiences, providing direct customer service and support.
• Engage customers in conversation and guide them through fashion trends, stories, and products across the store.
• Promote and sell products, the Customer Loyalty App (Hello Member), and in-store sustainability initiatives.
• Represent H&M positively during customer interactions and support commercial or operational actions to reach sales targets with the store management team.
• Keep up to date with fashion, trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion knowledge with customers.
• Share service, fashion, and store operations knowledge with colleagues; follow store procedures and legal requirements; exchange feedback; and participate in relevant onboarding and training.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to established practices and processes.
• Maintain a clean and tidy sales floor and back of house, including stockrooms.
• Support garment presentation and maintain attractive merchandise displays, clear trends, and stories in line with visual and commercial guidelines.
• Maintain stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology, including Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.
• Follow applicable health and safety guidelines and legal requirements.

Benefits

• Staff discount card usable in stores and online across H&M Group brands, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
• Inclusion in the H&M Incentive Program (HIP).
• Comprehensive benefits, including health insurance, wellness and family support programs, a company match retirement plan, paid leave programs, and paid time off, including a community day.
• Access to Colleague Resource Groups for colleague community and networking.
• Development opportunities around the globe and access to a large global talent community.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed