H&M Sales Advisor - Northwoods Mall

H&M • North Charleston, SC

1d

About The Position

As a Sales Advisor at H&M, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. You use your fashion and product knowledge to inform customers, promote products, and support a positive shopping experience. You also help maintain garment care, merchandise presentation, and a clean, tidy sales floor and back of house while working with the store team to meet sales targets and deliver strong customer experiences.

The role includes customer engagement and sales, keeping up with fashion trends and products, sharing knowledge with colleagues, following store procedures and legal requirements, participating in relevant training, and carrying out retail operations. These operations include garment unpacking, replenishment, steaming and care; operating fitting rooms and checkout areas; maintaining stock levels and displays; supporting in-store OMNI and technology services; and assisting with store opening and closing. The role is hourly and non-exempt, with posted compensation of $13.50 per hour. The position also includes access to H&M Group benefits and employee programs as described in the posting.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoyment of working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experiences, providing direct customer service and support.
• Engage customers in conversations and guide them through fashion trends, stories, and products throughout the store.
• Promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
• Represent the H&M brand positively and support commercial or operational actions to reach sales targets with the store management team.
• Stay up to date on fashion trends, styles, brands, products, competitors, and relevant influencers, and share useful product and fashion information with customers.
• Share service, fashion, and store operations knowledge with colleagues; give and receive feedback; and participate in relevant onboarding, training, and development opportunities.
• Follow store procedures, routines, health and safety guidelines, and legal requirements.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Maintain a clean and tidy sales floor, back of house, and stockrooms.
• Support garment presentation and maintain attractive merchandise displays according to visual and commercial guidelines.
• Maintain stock levels through sales-floor replenishment routines.
• Maintain and follow best practices for in-store OMNI services and technology tools, including the Instore Care App, Click & Collect, and Smart Store services.
• Support store opening and closing.

Benefits

• Comprehensive benefits including health insurance, wellness and family support programs, a company-match retirement plan, paid leave programs, and paid time off, including a community day.
• Staff discount card for H&M Group brands, usable in stores and online.
• H&M Incentive Program (HIP).
• Access to Colleague Resource Groups for community and networking.
• Development opportunities around the globe.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed