Specialty Artist - MAC

Ulta Beauty, Inc.•Hopkinsville, KY

2d•Onsite

About The Position

The Specialty Artist – MAC maximizes sales in the MAC brand, including color cosmetics, skincare, and fragrance. The role engages guests to determine their needs, assists with merchandise selection and purchase, and maintains store standards, cleanliness, and replenishment. The artist represents Ulta Beauty and MAC to guests and supports the Experience Manager through performance, people, and process priorities. The position calls for professional-caliber makeup artistry, exceptional guest service, and the ability to learn and communicate product knowledge. The role includes meeting MAC sales and service goals, building guest relationships, providing personalized makeup demonstrations and services, supporting appointments and in-store events, and maintaining an active clientele portfolio. The artist also supports brand education, store collaboration, operational standards, merchandise presentation, inventory and shipment activities, loss prevention, and compliance with company and brand policies.

Requirements

High school diploma is preferred.
Cosmetology or demonstrator license where required by state law.
Ability to demonstrate significant competency in sales, products, and service.
Ability to build and maintain strong customer relationships.
Ability to work independently and as part of a team.
Ability to handle guest concerns positively and proactively and prioritize multiple tasks in a fast-paced environment.
Strong verbal communication and interpersonal skills.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.
Ability to attend brand-sponsored trainings.
Frequent mobility during shifts; frequent standing, bending, reaching, pulling, pushing, and twisting; continuous lifting and/or moving of up to 10 lbs.; and continuous coordination and manipulation of objects.

Nice To Haves

Cosmetics artistry experience.

Responsibilities

Meet or exceed MAC sales and service goals and contribute to store goals for retail and service sales, guest loyalty, omni-channel, and retail shrink.
Build and maintain guest relationships, keep an active preferred guest list, and follow up on guest inquiries.
Greet and engage guests, personalize service, offer samples, and recommend complementary products or services.
Conduct professional-caliber makeup demonstrations, applications, lessons, skincare analyses, and product demonstrations.
Study and practice skill certification requirements and complete appropriate skill sets within the required timeframe.
Stay informed about promotions and marketing initiatives and communicate them to guests.
Book appointments and support services and in-store events that deliver a strong guest experience and meet sales goals.
Stay informed about industry trends, products, services, ingredients, and benefits during work time.
Maintain prompt, regular attendance.
Contribute to an inclusive environment for teammates, peers, and guests.
Explain the guest loyalty program, including credit and the Ulta Beauty app, to guests on the salesfloor.
Maintain and update an active clientele portfolio for MAC sales.
Represent Ulta Beauty and MAC by sharing product knowledge, makeup techniques, trends, and MAC programs and philosophies, including Back to MAC.
Maintain relationships with MAC brand partners through required trainings, events, and promotions.
Participate in ongoing brand and category training and professional development.
Collaborate with managers and associates throughout the store to help grow the business.
Follow Ulta Beauty policies, procedures, and standards.
Follow the Ulta Beauty and MAC dress code, including wearing brand assets as directed.
Keep the assigned area replenished, signed, and faced, and maintain testers in accordance with hygiene standards.
Maintain store and MAC operational standards and cleanliness, including participating in the MAC recycling program and cleaning assigned areas.
Participate in merchandise resets, planograms, marketing displays, physical inventory procedures, and shipment processing using provided technology and best practices.
Protect company assets by following loss-prevention practices and providing exceptional guest service.
Complete other operational tasks as directed.