Specialty Artist - MAC

Ulta Beauty, Inc.•Gulfport, MS

2d•Onsite

About The Position

The Specialty Artist – MAC maximizes sales in the MAC brand, including color cosmetics, skincare, and fragrance, by engaging guests, determining their individual needs, assisting with merchandise selection and purchase, and maintaining store standards for cleanliness and replenishment. The role represents Ulta Beauty and MAC products, image, and culture, and supports the Experience Manager through performance, people, and process priorities. It requires professional-caliber makeup artistry, exceptional guest service, and the ability to learn and communicate product knowledge. The position provides personalized makeup demonstrations, applications, lessons, skincare analyses, and product demonstrations; builds guest relationships and clientele; supports sales goals, appointments, and in-store events; and shares brand, product, trend, and loyalty-program knowledge. It also maintains merchandise presentation, testers, cleanliness, and operational standards; participates in inventory, shipment processing, and displays; follows policies and loss-prevention practices; and attends brand training. The schedule is flexible and includes days, evenings, weekends, and holidays.

Requirements

High school diploma is preferred.
Cosmetology or demonstrator license where required by state law.
Ability to demonstrate significant competency in sales, products, and service.
Ability to build and maintain strong customer relationships.
Ability to work independently and as part of a team.
Ability to handle guest concerns positively and proactively and prioritize multiple tasks in a fast-paced environment.
Strong verbal communication and interpersonal skills.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.
Ability to attend brand-sponsored trainings.

Nice To Haves

Cosmetics artistry experience preferred.

Responsibilities

Meet or exceed MAC brand sales and service goals and contribute to store goals for retail and service sales, guest loyalty, omnichannel sales, and retail shrink.
Build and maintain guest relationships, maintain an active preferred guest list and MAC clientele portfolio, and follow up on guest inquiries.
Greet and engage guests, personalize service, offer samples, and recommend complementary products and services.
Conduct professional-caliber makeup demonstrations, applications, lessons, skincare analyses, and product demonstrations to MAC and Ulta Beauty standards.
Study and practice skill certification requirements and complete appropriate skill sets within specified time frames.
Stay informed about and communicate promotions and marketing initiatives across the brand and store.
Book appointments and support services and in-store events that provide a strong guest experience and help achieve sales goals.
Stay informed about industry trends, products, services, ingredients, and benefits during work time.
Maintain prompt and regular attendance.
Contribute to an inclusive environment for teammates, peers, and internal and external guests.
Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app.
Represent Ulta Beauty and MAC as a brand ambassador by sharing product knowledge, makeup techniques, trends, and MAC programs and philosophies, including Back to MAC.
Maintain relationships with MAC brand partners through required training and participation in events and promotions.
Participate in ongoing brand and category training and collaborate with store managers and associates to grow the business.
Follow Ulta Beauty policies, procedures, standards, and the Ulta Beauty and MAC dress code.
Replenish, sign, and face the assigned work area, and maintain testers according to hygiene standards.
Maintain store and MAC operational standards and cleanliness, participate in the MAC recycling program, and maintain assigned areas.
Participate in merchandise resets, planograms, marketing displays, physical inventory, and shipment processing using provided technology and best practices.
Protect company assets by following loss-prevention practices and providing exceptional guest service.
Complete other operational tasks as directed.