Specialty Artist - MAC

Ulta Beauty, Inc.•Buckingham Landing, SC

About The Position

The Specialty Artist – MAC maximizes sales for the MAC brand, including color cosmetics, skincare, and fragrance, by learning guests’ individual needs, helping them select and purchase merchandise, and maintaining store standards for cleanliness and replenishment. The role represents Ulta Beauty and MAC to guests and supports the Experience Manager through a focus on sales and service performance, guest service and associate culture, and operating procedures and compliance. It requires professional-caliber makeup artistry, exceptional guest service, and the ability to learn and communicate product knowledge. The artist conducts personalized makeup demonstrations, applications, and lessons; skincare analyses; and product demonstrations. They build guest relationships and clientele, promote products and programs, support appointments and in-store events, and work with colleagues and brand partners to grow MAC sales. They also maintain the MAC area and assigned store areas, replenish and merchandise products, maintain testers to hygiene standards, participate in inventory and shipment tasks, and follow company and brand procedures.

Requirements

Cosmetology or demonstrator license where required by state law.
Demonstrated competency in sales, products, and service.
Ability to build and maintain strong customer relationships.
Ability to work independently and as part of a team.
Ability to handle guest concerns positively and proactively and prioritize multiple tasks in a fast-paced environment.
Strong verbal communication and interpersonal skills.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.
Ability to attend brand-sponsored trainings.

Nice To Haves

High school diploma.
Cosmetics artistry experience.

Responsibilities

Meet or exceed MAC sales and service goals and contribute to store goals for sales, guest loyalty, omnichannel, and retail shrink.
Build guest relationships, maintain an active preferred guest list, and follow up on guest inquiries.
Greet and engage guests, personalize service, offer samples, and recommend complementary products or services.
Conduct makeup demonstrations, applications, lessons, skincare analyses, and product demonstrations to MAC and Ulta Beauty standards.
Study and practice skill certification requirements and complete appropriate skill sets within the required time frames.
Stay informed about promotions and marketing initiatives and communicate them to guests.
Book appointments and support services and in-store events that provide a strong guest experience and meet sales goals.
Keep informed about industry trends, products, services, ingredients, and benefits during work time.
Maintain prompt, regular attendance.
Contribute to an inclusive environment for teammates, peers, and guests.
Share information about the guest loyalty program, credit, and the Ulta Beauty app.
Maintain and update an active MAC clientele portfolio.
Represent Ulta Beauty and MAC by sharing product knowledge, makeup techniques, trend information, and MAC programs and philosophies, including Back to MAC.
Maintain relationships with MAC brand partners by participating in required trainings and executing in-store events and promotions.
Participate in ongoing brand and category training.
Collaborate with store managers and associates to help grow the business.
Follow Ulta Beauty policies, procedures, and standards, as well as the Ulta Beauty and MAC dress code.
Keep the assigned work area replenished, signed, and faced, and ensure testers are available and maintained according to hygiene standards.
Maintain store and MAC operational standards, participate in the MAC recycling program, and keep the MAC area and other assigned areas clean.
Participate in merchandise resets, planograms, marketing displays, physical inventory, and shipment processing using company and brand technology and practices.
Protect company assets by following loss-prevention practices and providing guest service.
Perform other operational tasks as directed.