Specialty Artist - MAC

Ulta Beauty, Inc.•Maryville, TN

About The Position

The Specialty Artist – MAC maximizes sales for the MAC brand, including color cosmetics, skincare, and fragrance, by engaging guests, identifying their needs, and helping them select and purchase merchandise. The role maintains store standards for cleanliness and replenishment and represents Ulta Beauty and MAC’s image, products, and culture. It supports the Experience Manager through a focus on sales and events, guest service and associate culture, and operating procedures and compliance. The position calls for professional-caliber makeup artistry, exceptional guest service, and the ability to learn and communicate product knowledge. The artist delivers personalized makeup demonstrations, applications, lessons, skincare analyses, and product demonstrations; develops guest relationships and clientele; and contributes to brand and store sales goals. The role also supports trainings, promotions, appointments, events, operational tasks, merchandise presentation, inventory procedures, and MAC’s recycling program while following company and brand standards.

Requirements

High school diploma is preferred.
Cosmetology or demonstrator license where required by state law.
Demonstrated competency in sales, products, and service.
Ability to build and maintain strong customer relationships.
Ability to work independently and as part of a team.
Ability to handle guest concerns positively and proactively and prioritize multiple tasks in a fast-paced environment.
Strong verbal communication and interpersonal skills.
Ability to work a flexible schedule including days, evenings, weekends, and holidays.
Ability to attend brand-sponsored trainings.

Nice To Haves

Cosmetics artistry experience.

Responsibilities

Meet or exceed MAC sales and service goals and contribute to store goals for retail and service sales, guest loyalty, omnichannel, and retail shrink.
Build and maintain customer relationships, keep an active preferred guest list, and follow up on guest inquiries.
Greet and engage guests, personalize service, offer samples, and recommend complementary products or services.
Conduct professional-caliber makeup demonstrations, applications, lessons, skincare analyses, and product demonstrations to MAC and Ulta Beauty standards.
Study and practice Skill Certification requirements and complete appropriate skill sets within required time frames.
Stay informed about promotions and marketing initiatives and communicate them to guests.
Book appointments and support services and in-store events that deliver a strong guest experience and meet sales goals.
Stay informed about industry trends, products, and services, including their ingredients and benefits.
Maintain prompt, regular attendance.
Contribute to an inclusive environment for teammates, peers, and guests.
Share the guest loyalty program, credit offering, and Ulta Beauty app with guests.
Maintain and update an active MAC clientele portfolio.
Represent Ulta Beauty and MAC as a brand ambassador by sharing product knowledge, makeup techniques, trend information, and MAC programs and philosophies, including Back to MAC.
Maintain relationships with MAC brand partners through required training and execution of events and promotions.
Participate in ongoing brand and category training for professional development and sales performance.
Collaborate with managers and associates throughout the store to help grow the business.
Follow Ulta Beauty policies, procedures, and standards, as well as the MAC and Ulta Beauty dress code.
Keep the assigned work area replenished, signed, and faced; ensure testers are available and maintained to hygiene standards.
Maintain store and MAC operational standards, participate in the MAC recycling program, and keep assigned areas clean.
Participate in merchandise resets, planograms, marketing displays, physical inventory, and shipment processing using provided technology and best practices.
Protect company assets by following loss-prevention practices and providing guest service.
Execute other operational tasks as directed.