Specialty Artist - MAC

Ulta Beauty, Inc.•D'Iberville, MS

4d•Onsite

About The Position

The Specialty Artist – MAC maximizes sales for the MAC brand, including color cosmetics, skincare, and fragrance, by identifying guests’ needs, helping them select and purchase merchandise, and maintaining store standards such as cleanliness and replenishment. The role represents Ulta Beauty and MAC to guests and supports the Experience Manager through a focus on sales and service performance, guest experience and associate culture, and operational procedures and compliance. It requires professional-caliber makeup artistry, exceptional guest service, and the ability to learn and communicate product knowledge. The Specialty Artist provides personalized makeup demonstrations, applications, and lessons, skincare analyses, product demonstrations, and support for services and in-store events. The role builds guest relationships and a MAC clientele, meets brand and store sales and service goals, shares loyalty-program information, participates in training, and serves as an ambassador for Ulta Beauty and MAC. Operational work includes replenishing and maintaining the assigned area and testers, supporting merchandise resets and inventory processes, following brand and company standards, and protecting company assets. The position requires a flexible schedule that includes days, evenings, weekends, and holidays, as well as attendance at brand-sponsored trainings. Working conditions include frequent mobility and standing, bending, reaching, pulling, pushing, and twisting; continuous lifting or moving of up to 10 pounds and continuous coordination and manipulation of objects.

Requirements

High school diploma is preferred.
Cosmetology or demonstrator license where required by state law.
Ability to demonstrate significant competency in sales, products, and service.
Ability to build and maintain strong customer relationships.
Ability to work independently and as part of a team.
Ability to handle guest concerns positively and proactively and prioritize multiple tasks in a fast-paced environment.
Strong verbal communication and interpersonal skills.
Ability to work a flexible schedule including days, evenings, weekends, and holidays.
Ability to meet the stated physical demands of the role, including frequent mobility and movement and continuous lifting or moving of up to 10 pounds.

Nice To Haves

Cosmetics artistry experience.

Responsibilities

Meet or exceed MAC brand sales and service goals and contribute to store goals for retail and service sales, guest loyalty (including credit), omni-channel, and retail shrink.
Build and maintain guest relationships by engaging existing guests, maintaining an active preferred guest list, and following up on inquiries.
Provide exceptional guest service by greeting and engaging guests, personalizing service, offering samples, and recommending complementary products or services.
Conduct professional-caliber makeup demonstrations, applications, and lessons; skincare analyses; and product demonstrations according to MAC and Ulta Beauty standards.
Study and practice Skill Certification requirements and complete appropriate skill sets within the specified time frames.
Stay informed about promotions and marketing initiatives and communicate them to guests.
Book appointments and support services and in-store events that provide a strong guest experience and meet sales goals.
Stay informed about industry trends, products, and services and their ingredients and benefits.
Maintain prompt, regular attendance.
Contribute to an inclusive environment that supports teammates, peers, and internal and external guests.
Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app.
Maintain and update an active clientele portfolio for MAC brand sales.
Represent Ulta Beauty and MAC by sharing product knowledge, makeup techniques, trend information, and MAC programs and philosophies, including Back to MAC.
Maintain relationships with MAC brand partners through required training and participation in events and promotions.
Participate in ongoing brand and category training to support professional development and MAC sales performance.
Collaborate with managers and associates throughout the store to help grow the business.
Follow Ulta Beauty policies, procedures, and standards, and adhere to the Ulta Beauty and MAC dress code.
Keep the assigned work area replenished, signed, and faced, and ensure testers are available and maintained according to hygiene standards.
Maintain store and MAC operational standards, participate in the MAC recycling program, and maintain cleanliness in assigned areas.
Participate in merchandise resets, planograms, marketing displays, physical inventory, and shipment processing using provided technology and best practices.
Protect company assets by following loss-prevention practices and providing exceptional guest service.
Complete other operational tasks as directed.
Attend brand-sponsored trainings.