Specialty Artist - MAC

Ulta Beauty, Inc.•Shreveport, LA

4d•Onsite

About The Position

The Specialty Artist – MAC maximizes sales for the MAC brand, including color cosmetics, skincare, and fragrance, by engaging guests, identifying their needs, and helping them select and purchase merchandise. The role maintains store standards for cleanliness and replenishment and represents Ulta Beauty and MAC to guests. It supports the Experience Manager by focusing on sales and service performance, guest service and associate culture, and operating procedures and compliance. Professional-caliber makeup artistry, exceptional guest service, and the ability to learn and communicate product knowledge are required for the role. The Specialty Artist builds guest relationships, provides personalized service and makeup demonstrations, applications, lessons, skincare analyses, and product demonstrations, and supports appointments, services, promotions, and in-store events. The position also maintains an active MAC clientele portfolio, participates in brand training, and shares product knowledge, makeup techniques, trends, and MAC programs with guests and associates. Operational responsibilities include maintaining the assigned work area and testers, following Ulta Beauty and MAC policies and hygiene standards, supporting merchandise displays and inventory procedures, processing shipment, and following loss-prevention practices. The role requires a flexible schedule that includes days, evenings, weekends, and holidays, as well as frequent movement and standing during shifts and handling objects and items weighing up to 10 pounds.

Requirements

High school diploma preferred.
Cosmetology or demonstrator license where required by state law.
Ability to demonstrate significant competency in sales, products, and service.
Ability to build and maintain strong customer relationships.
Ability to work independently and as part of a team.
Ability to handle guest concerns proactively and prioritize multiple tasks in a fast-paced environment.
Strong verbal communication and interpersonal skills.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.
Ability to attend brand-sponsored trainings.
Frequent mobility, standing, bending, reaching, pulling, pushing, and twisting during shifts.
Continuous lifting and/or moving of items up to 10 pounds during shifts.
Continuous coordination and manipulation of objects during shifts.

Nice To Haves

Cosmetics artistry experience.

Responsibilities

Meet or exceed MAC brand sales and service goals and contribute to store goals for retail and service sales, guest loyalty, omni-channel, and retail shrink.
Build and maintain guest relationships, keep in contact with a growing preferred guest list, and follow up on inquiries.
Greet and engage guests, personalize service, offer samples, and recommend complementary products and services.
Conduct makeup demonstrations, applications, and lessons; skincare analyses; and product demonstrations to MAC and Ulta Beauty standards.
Study and practice skill certification requirements and complete appropriate skill sets within the specified timeframe.
Stay informed about promotions and marketing initiatives and communicate them to guests.
Book appointments and support services and in-store events that deliver a strong guest experience and meet sales goals.
Stay informed about industry trends, products, services, ingredients, and benefits during work time.
Maintain prompt and regular attendance.
Contribute to an inclusive environment for teammates, peers, and guests.
Promote the guest loyalty program, including credit and the Ulta Beauty app.
Maintain and update an active MAC clientele portfolio.
Represent Ulta Beauty and MAC as a brand ambassador by sharing product knowledge, makeup techniques, trends, and MAC programs and philosophies, including Back to MAC.
Maintain relationships with MAC brand partners through required training and participation in events and promotions.
Participate in ongoing brand and category training and professional development.
Collaborate with managers and associates to help grow the business.
Follow Ulta Beauty policies, procedures, and standards.
Follow the Ulta Beauty and MAC dress code, including wearing brand assets as directed.
Keep the assigned work area replenished, signed, and faced, and maintain testers in accordance with hygiene standards.
Maintain store and MAC operational standards, participate in the MAC recycling program, and maintain cleanliness in assigned areas.
Assist with merchandise resets, planograms, marketing displays, physical inventory, and shipment processing using company-provided technology and best practices.
Protect company assets by following loss-prevention practices and providing exceptional guest service.
Complete other operational tasks as directed.