Specialty Artist - MAC

Ulta Beauty, Inc. • West Hollywood, CA

5d

About The Position

The Specialty Artist – MAC maximizes sales for the MAC brand, including color cosmetics, skincare, and fragrance, by engaging guests, determining their individual needs, and assisting them with merchandise selection and purchases. The role also maintains store standards, including cleanliness and replenishment, and represents Ulta Beauty and MAC to guests. It supports the Experience Manager by focusing on sales and service performance, guest service and associate culture, and operating procedures and compliance. The position requires professional-caliber makeup artistry, exceptional guest service, and the ability to learn and communicate product knowledge.

The Specialty Artist delivers personalized makeup demonstrations, applications, lessons, skincare analyses, and product demonstrations; builds guest relationships and clientele; supports appointments, events, promotions, and brand training; and contributes to sales, loyalty, and store goals. The role also maintains the MAC work area, testers, displays, inventory and shipment processes, and hygiene and operational standards, while following company and brand policies.

Requirements

• High school diploma is preferred.
• Cosmetology or demonstrator license where required by state law.
• Demonstrated competency in sales, products, and service.
• Ability to build and maintain strong customer relationships.
• Ability to work independently and as part of a team.
• Ability to handle guest concerns positively and proactively and prioritize multiple tasks in a fast-paced environment.
• Strong verbal communication and interpersonal skills.
• Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.
• Ability to attend brand-sponsored trainings.

Nice To Haves

• Cosmetics artistry experience.

Responsibilities

• Meet or exceed MAC sales and service goals and contribute to store goals for retail and service sales, guest loyalty, omnichannel, and retail shrink.
• Build and maintain guest relationships, manage a preferred guest list and MAC clientele portfolio, and follow up on guest inquiries.
• Greet and engage guests, personalize service, offer samples, and recommend complementary products and services.
• Conduct makeup demonstrations, applications, lessons, skincare analyses, and product demonstrations in accordance with MAC and Ulta Beauty standards.
• Study and practice skill certification requirements and complete applicable skill sets within required timeframes.
• Stay informed about promotions, marketing initiatives, industry trends, products, services, ingredients, and benefits, and share relevant information with guests.
• Book appointments and support services and in-store events that provide a strong guest experience and meet sales goals.
• Maintain prompt, regular attendance and participate in required brand-sponsored and ongoing training.
• Contribute to an inclusive environment and share information about the guest loyalty program, credit, and the Ulta Beauty app.
• Represent Ulta Beauty and MAC to associates, brand partners, and guests by sharing product knowledge, makeup techniques, trend information, and MAC programs and philosophies, including Back to MAC.
• Collaborate with managers and associates across the store to help grow the business.
• Follow Ulta Beauty policies, procedures, standards, and the Ulta Beauty and MAC dress code.
• Keep the assigned area replenished, signed, and faced, and maintain testers in accordance with hygiene standards.
• Maintain store and MAC operational standards and cleanliness, including participating in the MAC recycling program and cleaning assigned areas.
• Participate in merchandise resets, planograms, marketing displays, physical inventory, and shipment processing using provided technology and best practices.
• Protect company assets by following loss-prevention practices and providing exceptional guest service.
• Complete other operational tasks as directed.

Benefits

• Full-time positions are eligible for paid time off, health, dental, vision, life, and disability benefits.
• Part-time positions are eligible for dental, vision, life, and disability benefits.
• Eligible associates may earn overtime pay as required by applicable law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED