Specialty Artist - MAC

Ulta Beauty, Inc. • Morgan Hill, CA

2d • Onsite

About The Position

The Specialty Artist – MAC maximizes sales for the MAC brand, including color cosmetics, skincare, and fragrance, by learning guests’ individual needs, helping them select and purchase merchandise, and maintaining store standards for cleanliness and replenishment. The role represents Ulta Beauty and MAC to guests and supports the Experience Manager through a focus on sales and in-store events, guest service and associate culture, and operating procedures and compliance. It requires professional-caliber makeup artistry, exceptional guest service, and the ability to learn and communicate product knowledge.

The artist builds guest relationships, provides personalized makeup demonstrations, applications, lessons, skincare analyses, and product demonstrations, and supports MAC sales goals, services, appointments, and events. They stay informed about products, trends, promotions, and marketing initiatives, maintain an active clientele portfolio, participate in brand training, and collaborate with store associates and MAC brand partners.

The position also involves maintaining the MAC work area and testers, following Ulta Beauty and MAC policies and standards, supporting merchandising resets and inventory activities, processing shipments, participating in the MAC recycling program, and following loss-prevention and hygiene practices. The schedule is flexible and includes days, evenings, weekends, and holidays. The work involves frequent mobility and standing, bending, reaching, pulling, pushing, and twisting; continuous lifting or moving of up to 10 pounds; and continuous coordination and manipulation of objects.

Requirements

• High school diploma is preferred.
• Cosmetology or demonstrator license where required by state law.
• Demonstrated competency in sales, products, and service.
• Ability to build and maintain strong customer relationships.
• Ability to work independently and as part of a team.
• Ability to handle guest concerns positively and proactively and prioritize multiple tasks in a fast-paced environment.
• Strong verbal communication and interpersonal skills.
• Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.
• Ability to attend brand-sponsored trainings.
• Ability to meet the stated physical demands of the position, with reasonable accommodation considered through the company’s interactive process.

Nice To Haves

• Cosmetics artistry experience.

Responsibilities

• Meet or exceed MAC brand sales and service goals and contribute to store goals for retail and service sales, guest loyalty, omni-channel, and retail shrink.
• Build and maintain customer relationships, including an active preferred guest list, and follow up on guest inquiries.
• Greet and engage guests, personalize service, offer samples, and recommend complementary products or services.
• Conduct makeup demonstrations, applications, and lessons; skincare analyses; and product demonstrations to MAC and Ulta Beauty standards.
• Study and practice skill certification requirements and complete applicable skill sets within the specified time frame.
• Stay informed about promotions and marketing initiatives and communicate them to guests.
• Book appointments and support services and in-store events that provide a strong guest experience and meet sales goals.
• Stay informed about industry trends, products, services, ingredients, and benefits to better serve guests.
• Maintain prompt and regular attendance.
• Contribute to an inclusive environment for teammates, peers, and guests.
• Share information about the guest loyalty program, credit, and Ulta Beauty app.
• Maintain and update an active MAC clientele portfolio.
• Represent Ulta Beauty and MAC by sharing product knowledge, makeup techniques, trends, and MAC programs and philosophies, including Back to MAC.
• Maintain relationships with MAC brand partners by participating in required trainings and executing in-store events and promotions.
• Participate in ongoing brand and category education.
• Collaborate with managers and associates to help grow the business.
• Follow Ulta Beauty policies, procedures, and standards, and adhere to the Ulta Beauty and MAC dress code.
• Keep the assigned work area replenished, signed, and faced, and maintain testers according to hygiene standards.
• Maintain store and MAC operational standards, cleanliness, and participation in the MAC recycling program.
• Complete merchandise resets, planograms, marketing displays, physical inventory procedures, and shipment processing using provided technology and best practices.
• Protect company assets by following loss-prevention practices and providing exceptional guest service.
• Complete other operational tasks as directed.

Benefits

• Full-time positions are eligible for paid time off, health, dental, vision, life, and disability benefits.
• Part-time positions are eligible for dental, vision, life, and disability benefits.
• Eligible associates may earn overtime pay as required by applicable law.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED