Specialty Artist - MAC

Ulta Beauty, Inc. • Upper Arlington, OH

3d • Onsite

About The Position

The Specialty Artist – MAC maximizes sales for the MAC brand, including color cosmetics, skincare, and fragrance, by identifying guests’ needs, assisting with merchandise selection and purchases, and maintaining store standards for cleanliness and replenishment. The role represents Ulta Beauty and MAC’s image, products, and culture, and supports the Experience Manager through a focus on sales and in-store events, guest service and associate culture, and operational procedures and compliance. It requires professional-caliber makeup artistry, exceptional guest service, and the ability to learn and communicate product knowledge.

The Specialty Artist delivers MAC and store sales and service goals through personalized guest engagement, makeup demonstrations and applications, skincare analyses, product recommendations, appointments, and in-store events. The role maintains guest relationships and an active clientele portfolio, keeps informed about products and industry trends, participates in training, and collaborates with store associates and MAC brand partners.

The position also supports store operations by maintaining the MAC work area, testers, displays, and merchandise; participating in inventory, shipment processing, and resets; following hygiene, loss-prevention, and company standards; and maintaining cleanliness in assigned areas. The schedule is flexible and includes days, evenings, weekends, and holidays. The role involves frequent mobility and standing, bending, reaching, pulling, pushing, and twisting, as well as continuous lifting or moving of up to 10 pounds and coordination and manipulation of objects.

Requirements

• Cosmetology or demonstrator license where required by state law.
• Demonstrated competency in sales, products, and service.
• Ability to build and maintain strong customer relationships.
• Ability to work independently and as part of a team.
• Ability to handle guest concerns positively and proactively and prioritize multiple tasks in a fast-paced environment.
• Strong verbal communication and interpersonal skills.
• Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.
• Ability to attend brand-sponsored trainings.

Nice To Haves

• High school diploma.
• Cosmetics artistry experience.

Responsibilities

• Meet or exceed MAC sales and service goals and contribute to store goals for retail and service sales, guest loyalty, omnichannel performance, and retail shrink.
• Build and maintain guest relationships, keep an active preferred guest list, and follow up on guest inquiries.
• Greet and engage guests, personalize service, offer samples, and recommend complementary products or services.
• Conduct professional makeup demonstrations, applications, and lessons, skincare analyses, and product demonstrations in accordance with MAC and Ulta Beauty standards.
• Study and practice skill certification requirements and complete applicable skill sets within the specified time frame.
• Stay informed about promotions and marketing initiatives and share them with guests.
• Book appointments and support services and in-store events that provide a strong guest experience and meet sales goals.
• Stay informed about industry trends, products, and services and their ingredients and benefits.
• Maintain prompt, regular attendance.
• Contribute to an inclusive environment supporting teammates, peers, and internal and external guests.
• Share information about the guest loyalty program, including credit and the Ulta Beauty app.
• Maintain and update an active MAC clientele portfolio.
• Represent Ulta Beauty and MAC by sharing product knowledge, makeup techniques, trend information, and MAC programs and philosophies, including Back to MAC.
• Maintain relationships with MAC brand partners through required training and participation in in-store events and promotions.
• Participate in ongoing brand and category training and professional development.
• Collaborate with store managers and associates to help grow the business.
• Follow Ulta Beauty policies, procedures, standards, and the Ulta Beauty and MAC dress code.
• Keep the assigned work area replenished, signed, and faced, and ensure testers are available and maintained according to hygiene standards.
• Maintain store and MAC operational standards, participate in the MAC recycling program, and keep assigned areas clean.
• Participate in merchandise resets, planograms, marketing displays, physical inventory, and shipment processing using company-provided technology and practices.
• Protect company assets by following loss-prevention practices and providing exceptional guest service.
• Perform other operational tasks as directed.

Benefits

• Full-time positions are eligible for paid time off, health, dental, vision, life, and disability benefits.
• Part-time positions are eligible for dental, vision, life, and disability benefits.
• Eligible associates may earn overtime pay as required by applicable law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED