Specialty Account Manager, Long Term Care (Memphis, TN)
About The Position
Axsome Therapeutics is seeking a field-based Long-Term Care (LTC) Specialty Account Manager to drive commercial activities for an assigned geography, execute marketing strategies, and support a successful launch. The role is responsible for territory-level product performance and requires serving as a disease-state expert, product champion, and account specialist. The manager provides account support and applies knowledge of the local landscape to assess stakeholders and marketplace trends. The position focuses on driving product adoption in LTC facilities and building relationships across the LTC ecosystem through virtual and in-person customer engagements. The Specialty Account Manager develops territory and account plans, promotes products ethically and within approved labeling, helps customers navigate payer policies and reimbursement, and works across internal functions to support appropriate patient access. The role includes overnight travel as business needs indicate, attendance at medical congresses and society meetings as needed, and other assigned responsibilities.
Requirements
- Bachelor’s degree from an accredited college or university.
- At least 5 years of pharmaceutical or biotech sales experience, including 2 or more years in long-term care or account-based selling environments.
- Demonstrated outstanding results, including Top 10% or Elite/President’s Club performance.
- Must live within the assigned territory’s geography.
- Experience collaborating with cross-functional teams and using differentiated resources to achieve business goals.
- Ability to manage multiple tasks concurrently under accelerated timelines in a dynamic environment.
- Ability to thrive amid ambiguity and high expectations.
- Strong digital marketing aptitude.
- Strong interpersonal, presentation, and communication skills.
- Frequent driving, including extended periods behind the wheel.
- Prolonged sitting and standing as part of daily job functions.
- Ability to regularly lift and carry up to 30 pounds.
- Ability to reach overhead to close and secure liftgates or similar equipment.
Nice To Haves
- Launch experience is strongly preferred.
- Patient support services experience is a plus.
Responsibilities
- Drive product adoption in long-term care facilities.
- Conduct effective virtual and in-person customer engagements.
- Call on long-term care care teams and build relationships across the LTC ecosystem, including psychiatrists, neurologists, nurse practitioners, physician assistants, nurses, LTC staff, closed-door pharmacies, clinical pharmacists, case managers, and care coordinators.
- Develop a comprehensive territory business plan, including account plans for targeted LTC facilities, to achieve and exceed quarterly and annual goals set by commercial leadership.
- Promote products within approved labeling and in a fair, ethical manner consistent with industry and corporate legal and regulatory guidelines.
- Develop customer relationships by understanding customer needs.
- Serve as a resource and consultant to customers and staff regarding payer policies and processes, including eligibility and benefit verification, prior authorization, and appeals or denials.
- Navigate market access and reimbursement, including payer requirements, pharmacy fulfillment processes, patient access programs, and reimbursement tools such as CoverMyMeds.
- Use marketing resources to develop customer relationships and confidence in prescribing Axsome medications for appropriate patients.
- Communicate territory activity accurately and promptly as directed by management.
- Provide feedback to sales and commercial leadership, colleagues, marketing, and other internal departments about changes in the environment and results.
- Complete all training classes in a timely manner.
- Complete administrative duties accurately and promptly.
- Manage activities within the assigned promotional budget.
- Collaborate effectively across corporate functions.
- Attend medical congresses and society meetings as needed.
- Support timely patient access through patient services and savings programs.
- Travel overnight as indicated by business needs.
- Perform additional responsibilities as assigned.
Benefits
- Annual bonus
- Significant equity
- Generous benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
