Specialized Product Sales - Merchant

Bank of America•Charlotte, NC

2d•Onsite

About The Position

At Bank of America, this role helps drive new merchant business acquisition in direct partnership with TSOs and in collaboration with relationship managers. The position engages clients as part of the extended client team for more complex merchant sales and serves as the main point of contact for new merchant business sales involving higher-value, complex opportunities. The role requires a deep understanding of clients’ commerce ecosystems and the ability to advise on integration, industry standards and trends, and broader bank product solutions. It develops tailored value propositions for different client types and industries, positions merchant solutions such as tokenization, equipment, and transaction routing, and provides strategic guidance to prospects and clients considering moving their merchant services business to Bank of America. Working across a matrixed coverage organization, the role partners with TSOs and client managers to uncover opportunities, advise on prospect targeting, and close new business. It also guides and oversees key parts of the merchant product sales cycle, supporting TSOs who lead deals with client selection, pricing, credit review, and post-sale implementation. The primary focus is developing new business and maintaining consistent pipeline growth and conversion.

Requirements

0–2 years of Core Acquiring (Credit/Debit) industry experience.
0–2 years of direct sales experience.
0–2 years of sales experience, including C-level sales.
Expert knowledge of POS (integrated/standalone) payment interfaces.
Strong analytical and organizational skills.
Ability to cultivate and strengthen relationships with senior business and IT staff members.
Ability to technically consult with C-level executives in a client environment.
Demonstrated experience working with third-party VARs/integrators and payment gateways.
Understanding of PC payment applications, merchant services industry applications, accounting systems, competition and the competitive landscape in payments, enterprise resource planning systems (ERP), data security (PCI), file formatting, and data transmission.

Nice To Haves

2–5 years of experience in the retail, eCommerce, and generalized industries.
Experience working with national or enterprise-sized clients.

Responsibilities

Drive new merchant business acquisition in partnership with TSOs and relationship managers.
Engage clients as part of the extended client team for complex merchant sales.
Serve as the main point of contact for higher-value and more complex new merchant sales opportunities.
Consult on clients’ commerce ecosystems, integrations, industry standards and trends, and broader bank product solutions.
Develop tailored value propositions for clients across different industries and client types.
Position merchant solutions, including tokenization, equipment, and transaction routing.
Work with TSOs and client managers to uncover opportunities, target prospects, and close new business.
Provide strategic guidance and advisory content to encourage prospects and clients to move their merchant services business to Bank of America.
Guide and oversee key elements of the merchant product sales cycle, supporting TSOs with client selection, pricing, credit review, and post-sale implementation.
Develop new business and maintain consistent pipeline growth and conversion.