Merchant Sales Leader
About The Position
The Merchant Sales Leader leads a geographically diverse team of Merchant Advisors and sales support staff serving Key Merchant Services clients. The role is responsible for acquiring new client relationships and deepening existing ones by providing merchant solutions, and for developing tools and resources for the assigned teams. The leader builds partnerships within and outside Business Banking to meet client needs and drive business growth. The position sets revenue and profitability targets with Business Banking executives and develops regional new-business and referral opportunities. It supports a quality-focused, accountable team culture through coaching, performance management, recognition, and career development.
Responsibilities
- Lead, manage, and direct Merchant Advisors and sales support staff across an assigned region or functional area.
- Lead the team in acquiring new clients and deepening existing relationships through merchant solutions.
- Contribute to developing training programs for Merchant Services Sales Advisors and marketing materials for Merchant Services.
- Collaborate with leaders within and outside Business Banking to drive business opportunities through the consumer channel.
- Ensure the team provides pre-call and post-call planning support to identify opportunities.
- Ensure the team can expertly navigate Merchant tools and systems.
- Lead client onboarding and education; contribute to designing and delivering job aids and workshops for end users.
- Direct the team in proactively working a targeted book of business for assigned regions.
- Coach the team on the Merchant value proposition and defined client experiences, using consistent sales and service processes and tools.
- Maintain in-depth knowledge of competitive products and services to support team awareness.
- Foster learning, best-practice sharing, accountability, performance, and sustained team success.
- Build and sustain a culture of quality through performance management and compensation and reward/recognition programs.
- Motivate and empower team members, encourage innovation, and develop change agents.
- Set high standards for work quality and provide career-growth opportunities to develop and retain staff.
- Establish and track team performance objectives; manage and evaluate managers' performance against those objectives.
- Partner with Business Banking Sales Leaders, SBA, Servicing, and Product Management to identify opportunities to communicate Key’s value proposition, acquire clients, and deepen and retain existing relationships.
- Work with Business Banking executives to set revenue and profitability targets and develop regional new-business and referral opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
