Sales Leader I - Merchant Services

PNC•Orlando, FL

1d•$100,100 - $223,080•Onsite

About The Position

At PNC, employees work together to deliver strong customer experiences and contribute to an inclusive workplace. The Sales Leader I leads a team of virtual Merchant Services Account Executives who partner with virtual Business Banking Relationship Managers serving businesses with $2–10 million in annual revenue. The leader provides strategic direction, performance coaching, and day-to-day leadership, drawing on experience in virtual Merchant Services sales to grow portfolios, support client satisfaction, and manage risk while providing tailored payment processing solutions. The team is primarily in the Eastern and Central time zones. The leader must regularly report to a PNC major facility, which may include a facility not listed in the posting. PNC describes itself as an in-office company and encourages candidates to discuss workplace expectations with the recruiter and hiring manager. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position. The role manages and directs a team to achieve business results and customer experience goals, oversees strategy execution, and may include direct sales and client responsibilities. It involves coordinating daily customer and prospect management, developing account and sales plans, growing customer relationships, managing risk and quality, building internal and external networks, and developing team members. The manager also connects strategy to daily work and may coach employees on credit-risk analysis and internal credit policies as defined by the business.

Requirements

Typically requires a university or college degree; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered instead.
Typically requires 8 or more years of industry experience.
Typically requires at least 5 years of prior management experience.
Demonstrate the knowledge, skills, and abilities appropriate to the role.
PNC will not provide employment visa sponsorship or participate in STEM OPT for this position.
Must be able to regularly report to a PNC major facility.
Must meet applicable Section 19 of the FDIA requirements and, for any registered role, applicable SAFE Act and/or FINRA requirements.

Nice To Haves

Master’s degree, PhD, or certifications are desirable.
Preferred skills include account management, client prospecting, coaching, competitive advantages, customer relationships, identifying sales opportunities, leadership, Merchant Services, negotiation, payment processing, and results orientation.
Competencies include conflict management, decision-making and critical thinking, effective communications, managing multiple priorities, sales management, and selling.

Responsibilities

Manage and direct a team to achieve business results and customer experience goals, and oversee execution of strategy.
Lead and coordinate team members’ daily customer and prospect management activities.
Coach and manage employees to defined strategies and tactics to attract new customers and grow existing relationships.
Develop and oversee execution of account and sales plans; the role may also include direct sales and client responsibilities.
Manage risk and return, drive quality for new and existing clients, and identify and mitigate regulatory, reputational, operational, and credit risks.
Build and manage senior internal and external relationships to acquire clients, expand relationships, and improve client experience.
Bring PNC products and services to clients and use reporting and sales tools to identify and convert sales opportunities.
Monitor individual goals, motivate and develop staff, recruit top talent, and manage performance issues.
Plan, organize, direct, analyze, and evaluate staff and processes; connect strategy to day-to-day activities and keep the team updated.
As defined by the business, coach team members on analyzing and mitigating credit risk and leading credit requests using advanced knowledge of credit fundamentals and internal credit policies.
Model customer focus and effectively manage risks in accordance with PNC’s Enterprise Risk Management Framework.
As a people manager, cultivate inclusive teams, role-model PNC values, drive change and innovation, take ownership of results, and develop employees.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law, depending on eligibility.
Between 15 and 25 vacation days each year, depending on career level and eligibility.