Tele Sales Specialist - Merchant Services

Wells Fargo•Irving, TX

1d•$53,000 - $79,000•Onsite

About The Position

Wells Fargo is hiring a Merchant Services Tele Sales Specialist to partner with business owners and identify and implement secure, modern payment solutions that support growth, operational efficiency, and improved customer experiences. The role is suited to someone who enjoys consultative client conversations and sales-driven contact center work, and who wants to build a career in the payments industry. The specialist sells merchant payment products and services, supports inbound customer and prospect inquiries, and conducts targeted outbound follow-up with pre-qualified leads. The role manages the full sales cycle, including needs assessment, application, onboarding, and activation, and helps clients with account setup and questions about payment operations. The position is on-site at one of the listed Tempe, Arizona, or Irving, Texas, locations and follows a Monday–Friday schedule between 8 a.m. and 6 p.m. CST. It is not eligible for visa sponsorship.

Requirements

At least 2 years of Merchant Services or Contact Center Sales experience, or equivalent demonstrated through work experience, training, military experience, or education.
Willingness to work on-site at the stated job location.
This position is not eligible for visa sponsorship.

Nice To Haves

Experience in consultative sales, financial services, or solution-based selling.
Merchant Services, payments, or fintech industry experience.
Proven success managing outbound sales efforts and developing a pipeline.
Bilingual Spanish proficiency.
Experience handling inbound customer service inquiries alongside sales responsibilities.
Understanding of financial documentation, regulatory disclosures, and compliance requirements.
Excellent verbal and written communication skills.
Proficiency with CRM tools, multiple systems, and Microsoft Office applications.
Demonstrated ability to meet or exceed sales targets, KPIs, and performance goals.

Responsibilities

Sell payment solutions, including point-of-sale systems, eCommerce gateways, and mobile payment tools.
Engage with pre-qualified inbound leads and conduct targeted outbound follow-up to drive conversions.
Assess client needs and recommend merchant solutions aligned with business objectives.
Educate clients about payment security, fraud mitigation, and regulatory compliance.
Manage the sales lifecycle from initial consultation through application, onboarding, and activation.
Collaborate with internal partners to provide an end-to-end client experience.
Support inbound inquiries from customers and prospects in the Merchant Services contact center.
Assist with account setup and onboarding across multiple platforms and industries.
Navigate multiple systems to address questions about funding, billing, interchange, and payment operations.
Meet sales goals, service standards, and key performance metrics.
Follow applicable risk programs, policies, procedures, and compliance obligations; escalate and remediate issues as appropriate.