Sales Leader I - Merchant Services

PNC Bank•Pittsburgh, PA

5d•Onsite

About The Position

PNC seeks a Sales Leader I to lead a team of virtual Merchant Services Account Executives who partner with virtual Business Banking Relationship Managers serving businesses with $2–$10 million in annual revenue. The leader provides strategic direction, performance coaching, and day-to-day management, drawing on virtual Merchant Services sales experience to grow the portfolio, support client satisfaction, and manage risk. The team is primarily based in the Eastern and Central time zones. Leaders must be able to regularly report to a PNC major facility, including facilities not listed in the posting. PNC describes itself as an in-office company and encourages candidates to discuss workplace expectations with their recruiter and hiring manager. PNC will not sponsor employment visas or participate in STEM OPT for this position. The role manages and directs a team toward business results and customer experience goals, oversees strategy execution, and may include direct sales and client responsibilities. It includes developing account and sales plans; attracting new clients and growing existing relationships; managing risk and quality; building internal and external relationships; and connecting clients with PNC products and services. The leader uses reporting and sales tools to identify opportunities, monitors team members’ progress, develops staff, manages performance, and plans and evaluates team processes. As defined by the business, the leader also coaches employees on credit-risk analysis and mitigation and on leading credit requests, using advanced knowledge of credit fundamentals and internal credit policies.

Requirements

Industry experience is typically 8 or more years.
At least 5 years of prior management experience is typically required.
Roles at this level typically require a university or college degree; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrated knowledge, skills, and abilities appropriate to the role.
Ability to regularly report to a PNC major facility.
No required certifications.
No required licenses.
No required or preferred language assessments.

Nice To Haves

Higher education such as a master's degree, PhD, or certifications is desirable.
Preferred skills: account management, client prospecting, coaching, competitive advantages, customer relationships, identifying sales opportunities, leadership, Merchant Services, negotiation, payment processing, and results orientation.
Preferred competencies: conflict management, decision-making and critical thinking, effective communications, managing multiple priorities, sales management, and selling.
Experience in virtual Merchant Services sales environments is described as proven experience for the role.

Responsibilities

Manage and direct a team to achieve business results and customer experience goals.
Oversee execution of strategy and coordinate the team's daily customer and prospect management activities.
Coach and manage the team to defined strategies and tactics to attract new customers and grow existing relationships.
Develop and oversee account and sales plans; the role may also include direct sales and client responsibilities.
Manage risk and return, drive quality for new and existing clients, and identify and mitigate regulatory, reputational, operational, and credit risks.
Build and manage senior internal and external relationships to acquire new clients, expand existing relationships, and enhance the client experience.
Connect clients with the full range of PNC products and services.
Use reporting and sales tools to identify and convert sales opportunities.
Develop team members, monitor progress against individual goals, acquire talent, and manage performance issues.
Plan, organize, direct, analyze, and evaluate staff and processes; connect strategy to daily activities and regularly update the team.
As defined by the business, coach team members on analyzing, evaluating, and mitigating credit risk and leading credit requests using advanced knowledge of credit fundamentals and internal credit policies.
Model customer focus and effective management of business risks in support of PNC's Enterprise Risk Management Framework.
Cultivate inclusive teams, model PNC's values, drive change and innovation, take ownership of results, and develop employees.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select programs that are fully paid.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
Between 15 and 25 vacation days each year, depending on career level and years of service.
Incentive-eligible compensation based on company, business, and/or individual performance.