Merchant Services Senior Sales Manager, Commercial Banking (Specialized Industry)

Wells Fargo & Company•Concord, CA

22h•$139,000 - $217,000•Hybrid

About The Position

Wells Fargo is seeking a Merchant Services Senior Sales Manager to lead a high-performing sales organization supporting Specialized Industries within Commercial Banking. Merchant Services provides businesses with payment acceptance solutions, including payment processing, gateway services, fraud management, and invoice presentment. This strategic leadership role is responsible for developing and leading a sales team, with full P&L accountability and responsibility for sales, revenue growth, portfolio expansion, and client retention. The manager partners with senior banking leaders and teams across Product, Credit, Service, Risk, Technology, Operations, Distribution, and Treasury Management to expand merchant services adoption, acquire new customers, strengthen client relationships, and deliver payment solutions aligned with clients’ needs and Wells Fargo’s strategic objectives. The role includes leading talent and business strategies, allocating human and financial resources, managing risk, improving sales effectiveness and service delivery, and fostering a collaborative culture of accountability, continuous learning, and professional development. The position currently offers a hybrid work schedule and requires the ability to work at one of the listed locations and travel up to 50% of the time. It is not eligible for visa sponsorship.

Requirements

7+ years of Merchant Services Sales experience, or equivalent demonstrated through work experience, training, military experience, education, or a combination of these.
3+ years of management or leadership experience.
Ability to work at one of the locations listed in the posting.
Ability to travel up to 50% of the time.

Nice To Haves

Significant experience supporting middle market and commercial customers in Technology, Auto Dealers, Gaming, Sports, and QSR/Restaurant industries.
Experience managing a team in Payments, Product, Risk, Credit, Technology, Operations, and/or Treasury Management.
Proven success leading teams through transformational change and delivering results in decentralized, geographically dispersed environments.
Strong executive presence and ability to communicate, present, and influence across organizational levels, including senior leadership.
Ability to build partnerships, facilitate high-impact discussions, navigate complex challenges, manage conflict, and drive mutually beneficial outcomes.
Experience using data, analytics, and reporting tools to inform decisions, measure performance, and solve complex business problems.
Knowledge of operational risk management principles and experience balancing risk considerations with business objectives.
Ability to translate complex concepts into clear, compelling messages for diverse stakeholders.
Track record of developing, motivating, and leading high-performing teams while fostering collaboration, accountability, and a client-focused culture.

Responsibilities

Lead the Merchant Services Sales organization supporting Commercial Banking segments, with full P&L accountability and sound business decision-making aligned to strategic objectives.
Deliver sales, revenue growth, portfolio expansion, and client retention goals through business management routines, pipeline oversight, and relationship management.
Collaborate with banking partners, stakeholders, and cross-functional Merchant Services teams to strengthen partnerships and achieve shared business results.
Lead, coach, and develop Merchant Services Sales Consultants.
Execute talent strategies, including recruiting, succession planning, and professional development to build industry and vertical market expertise.
Identify and champion process improvements, stronger sales effectiveness, and enhanced service delivery standards.
Develop and implement strategies to address complex client, partner, and business challenges while balancing risk, customer experience, and growth objectives.
Allocate human and financial resources effectively to maximize team performance, productivity, and business outcomes.
Build and sustain high-performing teams through hiring, coaching, mentoring, performance management, and employee engagement.
Foster continuous learning, accountability, collaboration, and talent development.
Partner with Product, Risk, Credit, Technology, Operations, and Treasury Management leaders to drive adoption of Merchant Services solutions and deepen client relationships.
Identify market opportunities, accelerate new client acquisition, and expand existing client relationships as a senior business leader and trusted advisor.
Travel up to 50% of the time and work at one of the locations listed in the posting.