Specialized Operations Associate
About The Position
The Specialized Operations Associate is responsible for the daily operations of the General Office and operational functions of the Jewelry Department under the leadership of the Assistant General Manager, Operations. The role includes opening the store, handling daily cash and office functions, resolving customer issues, and supporting jewelry receiving, inventory, shipping, repairs, special orders, and audit readiness. The associate also processes fulfillment orders, assists managers and associates on the selling floor as needed, and takes on other responsibilities as assigned.
Requirements
- Ability to lift cartons up to 15 pounds, climb ladders, and handle merchandise racks and carts.
- Strong computer skills, including Google and Microsoft Office, and ability to adapt to changing technology.
- Ability to work effectively in a fast-paced, team-oriented environment requiring substantial multitasking and minimal supervision.
- Ability to work a flexible schedule according to business needs and adhere to Dependability standards.
- Attention to detail and ability to keep the personal work space organized.
- Ability to apply store policies and procedures when making decisions.
- Verbal and written communication skills, including effective and professional telephone and face-to-face interactions.
- Ability to maintain confidentiality when handling issues.
Responsibilities
- Open the store, including the safe, controller, and registers, and distribute reports.
- Maintain daily General Office functions, including morning cash entry, bank deposits, chargeback reconciliation, and counting register and petty cash.
- Resolve internal and external customer issues, including researching and paying bills and tracking or processing customer packages.
- Follow Jewelry Standards and Shipping Guidelines.
- Receive, verify, and book jewelry in accordance with company standards.
- Process re-tickets, returns to vendor (RTVs), transfers, ASN shipments, and price changes.
- Retrieve and process merchandise returned or transferred to vendors in accordance with company standards.
- Complete case counts, enter merchandise into the case count system after receipt, and reconcile discrepancies.
- Maintain a repair log, track repairs sent to vendors or local shops, and submit repair invoices.
- Receive and verify merchandise for trunk shows, assist with setup and takedown, and recap results.
- Prepare and submit special-order requests and Statements of Sale when requested.
- Communicate with Corporate Merchants, Accounts Payable, Inventory Control, and vendors as needed.
- Maintain readiness for common internal audits and follow Internal Audit standards, including keeping vault and safe contents up to date.
- Assist managers and associates on the selling floor as necessary.
- Process fulfillment orders.
- Perform other ad hoc responsibilities and store initiatives as assigned by management.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Basic life insurance
- Supplemental life insurance
- Disability insurance
- Additional voluntary benefits, such as critical illness, hospital, and accident insurance
- Employee discount
- Career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
