Specialized Operations Associate, Supervisor

Saks•Miami, FL

About The Position

Under the leadership of the Assistant General Manager, Operations (AGMO), the Specialized Operations Associate Supervisor leads, trains, and supervises daily operations of the General Office, Jewelry Department, and Returns Desk at select locations, including tracking and maintaining financial reporting. The role supports store operations, customer service, inventory accuracy, audit readiness, and the performance and development of the specialized operations team.

Requirements

Strong computer skills, including Google and Microsoft Office, and ability to adapt to changing technology.
Ability to work a flexible schedule based on business needs and adhere to Dependability standards.
Ability to work effectively in a fast-paced, team-oriented environment with substantial multitasking and minimal supervision.
Attention to detail and ability to keep personal work space organized.
Ability to influence the team to follow store policies and procedures and support decision-making.
Verbal and written communication skills, including effective and professional telephone and face-to-face interactions.
Ability to maintain confidentiality when handling issues.
Ability to lift cartons weighing up to 50 pounds, climb ladders, and handle merchandise racks and carts.

Responsibilities

Lead and coordinate store opening activities, including the safe, controller, registers, and distribution of reports.
Supervise the SOA team’s daily functions, including morning cash entry, bank deposits, chargeback reconciliation, and register and petty cash counts.
Resolve escalated internal and external customer issues.
Follow and train the team on Jewelry Standards and Shipping Guidelines, recommend process improvements, and maintain inventory accuracy.
Receive, verify, and ensure proper booking of jewelry in accordance with company standards.
Supervise processing of re-tickets, returns to vendor (RTVs), transfers, Advanced Shipping Notice (ASN) shipments, and price changes.
Oversee retrieval and processing of merchandise returned or transferred to vendors in accordance with company standards.
Ensure case counts are completed, merchandise is entered into the case count system after receipt, and discrepancies are reconciled.
Maintain and audit the repair log, track repairs sent to vendors or local shops, and submit repair invoices.
Receive and verify trunk-show merchandise; assist with setup and takedown, recap results, and manage consignment merchandise through its life cycle.
Ensure the SOA team prepares and submits special-order requests; process and oversee jewelry fulfillment.
At the Returns Desk, resolve customer issues, ensure service to returning clients, oversee associate scheduling, maintain product organization, create, pack, and manifest transfers, and support return-transfer compliance of 95% or higher.
Maintain Internal Audit readiness and compliance, including monitoring vault and safe contents.
Support the AGMO and corporate team with cross-functional training, policy and best-practice implementation, and recommendations to management.
Partner proactively with the AGMO and corporate team on weekly and monthly workload planning.
Motivate the team to meet results and make recommendations to management regarding hiring, firing, and promotion decisions.
Assist managers and associates on the selling floor as needed.
Follow up on reporting, outstanding invoices, and escalated issues to resolution.
Complete other store initiatives assigned by management.

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Basic life insurance
Supplemental life insurance
Disability insurance
Additional voluntary benefits, such as critical illness, hospital, and accident insurance
Employee discount
Career advancement opportunities