Specialized Operations Associate

Saks•Beverly Hills, FL

8d•Onsite

About The Position

The Specialized Operations Associate is responsible for daily General Office operations and operational functions of the Jewelry Department under the leadership of the Assistant General Manager, Operations. The role supports store opening and cash-management procedures, resolves internal and external customer issues, and performs jewelry receiving, inventory, repair, shipping, and audit-readiness tasks. The associate may also assist managers and associates on the selling floor, process fulfillment orders, and take on other responsibilities as needed.

Requirements

Ability to lift cartons up to 15 pounds, climb ladders, and handle merchandise racks and carts.
Strong computer skills, including Google and Microsoft Office, and ability to adapt to changing technology.
Ability to work in a fast-paced, team-oriented environment requiring substantial multitasking and minimal supervision.
Ability to work a flexible schedule based on business needs and meet Dependability standards.
Attention to detail and ability to keep personal work space organized.
Ability to apply store policies and procedures when making decisions.
Verbal and written communication skills, including effective and professional telephone and face-to-face interactions.
Ability to maintain confidentiality when handling issues.

Responsibilities

Open the store by handling the safe, controller, registers, and distribution of reports.
Maintain daily office functions, including morning cash entry, bank deposits, chargeback reconciliation, and register and petty cash counts.
Resolve internal and external customer issues, including researching and paying bills and tracking or processing customer packages.
Follow Jewelry Standards and Shipping Guidelines.
Receive, verify, and book jewelry in accordance with Company standards.
Process re-tickets, RTVs, transfers, ASN shipments, and price changes.
Retrieve and process merchandise being returned or transferred to vendors in accordance with Company standards.
Complete case counts, enter merchandise into the case count system after receipt, and reconcile discrepancies.
Maintain a repair log, track repairs sent to vendors or local shops, and submit repair invoices.
Receive and verify trunk-show merchandise, assist with show setup and takedown, and recap results.
Prepare and submit special-order requests and Statements of Sale when requested.
Communicate with Corporate Merchants, Accounts Payable, Inventory Control, and vendors as needed.
Maintain readiness and adherence to Internal Audit standards, including keeping vault and safe contents up to date and audit-ready.
Assist managers and associates on the selling floor as needed.
Process fulfillment orders.
Perform other ad hoc responsibilities and store initiatives as assigned by management.

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Basic life insurance
Supplemental life insurance
Disability insurance
Additional voluntary benefits, such as critical illness, hospital, and accident insurance
Employee discount
Career advancement opportunities