Commercial Specialized Servicing Associate - Lending Operations

WesBanco Bank, Inc.•Bowie, MD

4d•$18 - $20

About The Position

The Commercial Specialized Servicing Associate supports lending operations by entering and maintaining Warehouse Lending loans, processing Dealer Floor Plan transactions, handling payments and payoffs, and servicing bought and sold participation loans. The role also responds to calls and maintenance requests, processes daily wires, and communicates with lenders, dealers, customers, branches, and other bank departments. The associate is expected to process work accurately and promptly, meet customer service and vendor timelines, and follow applicable banking policies, procedures, laws, and regulations. The position requires professional, clear communication and effective collaboration with customers, coworkers, and leaders. The associate must manage priorities and deadlines, handle detailed work and workload pressure, maintain confidentiality, and work both independently and as part of a team. A willingness to learn systems and processes, adapt to process and technology changes, and help streamline work is expected.

Requirements

High school diploma or GED required.
Ability to communicate clearly and effectively in writing and verbally with management, bank employees, and customers.
Ability to interact effectively with customers and internal teams and provide superior service.
Ability to manage priorities and meet critical deadlines.
Strong organizational and prioritization skills.
Ability to multitask and work effectively under stressful conditions and workload pressure.
Ability to work independently and in a team environment.
Ability to perform detailed work and maintain confidentiality.
Ability to learn Microsoft Word, Excel, and Access.
Ability to understand and use banking industry technology.
Professional demeanor, work ethic, and attitude.
Willingness to learn new systems and processes and adapt to changes in processes and technology.

Nice To Haves

Associate degree preferred.
Experience in banking or another financial institution preferred.

Responsibilities

Input new Warehouse Lending loans into the banking core system.
Advance Dealer Floor Plan lines in response to dealer requests.
Verify payments and payoffs and contact dealers or mortgage warehouse customers about issues.
Post Dealer Floor Plan payments and payoffs in the applicable software and post Warehouse Lending transactions in the banking core system.
Process daily wires and FTM with quick turnaround.
Communicate by email and phone with Mortgage Warehouse Lenders, Floor Plan Dealers, dealerships, and customers.
Download, save, and distribute weekly Dealer Floor Plan reports to lenders.
Monitor serviced loan transactions and notify customers of returned payments.
Post payments for participation loans according to lead-bank instructions.
Process participation-loan remittance paperwork when acting as lead bank.
Process incoming and outgoing wires daily.
Provide support to bank branches and other departments by email or phone.
Post BHG loan payments and handle related processing activities.
Ensure accurate and timely commercial loan onboarding and maintenance.
Complete daily work accurately and within customer service expectations and key vendor processing timelines.
Maintain proficiency in bank policies and procedures, comply with applicable laws and regulations, and complete assigned compliance training.

Benefits

17 days of PTO (Paid Time Off).
5 days of Short-Term Disability.
11 annual paid holidays and 1 floating holiday.
Medical, dental, and vision coverage.
Health Care Flexible Spending Account and Dependent Care Flexible Spending Account.
Transportation Fringe Benefit Plan.
Group Life and Long-Term Disability coverage.
Optional Life coverage.
Access to voluntary benefits including Cancer, Term and Universal Life, Accident, Short-Term Disability, and Critical Illness policies, as well as other ancillary benefit products.
401(k) with employee match.