Commercial Specialized Servicing Associate - Lending Operations

WesBanco Bank•Bowie, MD

About The Position

The Commercial Specialized Servicing Associate supports lending operations by entering and maintaining Warehouse Lending loans, processing Dealer Floor Plan transactions, handling payments and payoffs, and responding to customer and internal requests. The role works with bought and sold participation loans and processes payments and remittances according to the applicable instructions. It also handles daily wire processing, loan onboarding and maintenance, and BHG loan payments while meeting customer service expectations and vendor processing timelines. The associate communicates throughout the workday with Mortgage Warehouse Lenders, Floor Plan Dealers, dealerships, customers, branches, and other bank departments. The role requires accurate, timely processing, confidentiality, adherence to banking policies and regulations, completion of required compliance training, and a professional, collaborative approach to service. The stated wage range is $17.65–$20.00 per hour. Benefits include 17 days of PTO, five days of short-term disability, 11 annual paid holidays and one floating holiday, medical, dental and vision coverage, flexible spending accounts, a transportation fringe benefit plan, life and disability coverage, voluntary benefit products, and a 401(k) with employee match.

Requirements

High school diploma or GED required.
Ability to manage priorities and meet critical deadlines.
Strong organizational and prioritization skills.
Clear, concise, effective written and oral communication skills.
Ability to interact effectively with team members and customers and provide superior service to internal departments and outside customers as needed.
Professional demeanor, work ethic, and attitude.
Ability to collaborate with coworkers and employees while also working independently.
Ability to multitask, perform detailed work, and function effectively under stressful conditions and workload pressure.
Ability to maintain confidentiality.
Ability to learn Microsoft Word, Excel, and Access.
Ability to understand and use banking-industry technology.
Adherence to bank policies, procedures, and applicable laws and regulations, including timely completion of compliance training.

Nice To Haves

Associate degree preferred.
Experience in banking or another financial institution preferred.

Responsibilities

Enter new Warehouse Lending loans into the banking core system.
Advance Dealer Floor Plan lines based on dealer requests.
Verify payments and payoffs, contact dealers or mortgage warehouse customers about issues, and post payments and payoffs in the applicable systems.
Process daily wires and FTM transactions with quick turnaround.
Communicate by email and phone with Mortgage Warehouse Lenders, Floor Plan Dealers, dealerships, and customers.
Download, save, and distribute weekly Dealer Floor Plan reports to lenders.
Monitor serviced loan transactions and notify customers of returned payments.
Post payments for participation loans according to lead-bank instructions and process remittance paperwork for participation loans when acting as lead bank.
Process incoming and outgoing wires daily.
Support branches and other bank departments by email or phone.
Post BHG loan payments and handle related processing activities.
Ensure accurate and timely processing of commercial loan onboarding and maintenance.
Collaborate with peers and leaders, learn new systems and processes, and adapt to process and technology changes.
Complete daily work accurately while meeting customer service expectations and vendor processing timelines.
Maintain proficiency in bank policies and procedures, follow applicable laws and regulations, and complete assigned compliance training on time.

Benefits

17 days of paid time off (PTO).
Five days of short-term disability.
11 annual paid holidays and one floating holiday.
Medical insurance.
Dental insurance.
Vision insurance.
Health Care Flexible Spending Account.
Dependent Care Flexible Spending Account.
Transportation Fringe Benefit Plan.
Group Life coverage.
Long-term disability coverage.
Optional Life coverage.
Access to voluntary benefit products, including cancer, term and universal life, accident, short-term disability, and critical illness policies.
Other ancillary benefit products.
401(k) with employee match.